Mount View Covid-19 Case Updates

Below are the latest reported positive case details reported at Mount View Care Center with residents and employees. This page will be updated daily with new case details. Responsible parties for residents will receive a once weekly phone update that will report on the status of cases and any information that you may need regarding operations and visitation. Click here for current case totals within the facility and contact information.

NCHC is in close contact with the Marathon County Health Department and is following recommendations by the CDC and local health officials. We will continue with weekly routine testing of residents and twice weekly testing of staff.

Weekly Phone Recording | Friday, January 22, 2021

Since our last phone notification on January 15, there have been no new resident or employees Covid-19 cases reported at Mount View. There are currently no Covid-19 positive residents within the facility. We are very pleased to see this trend continuing across all our programs. We will continue with diligent screening and infection prevention practices at all NCHC locations, including routine employee Covid-19 testing twice per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time, while virtual and compassionate care visits continue.

Over the last few weeks, in addition to vaccine clinics being held for residents and staff, our Mount View team has been preparing plans for scheduled outdoor window visits. In collaboration with our Volunteer Services staff, scheduled windows visits will begin on Monday, Feb. 1. These window visits will be located next to the main Mount View entrance, at door #1. Window visits will run on Mondays, Tuesdays, and Thursdays from 10 am to 3 pm and are limited to 20 minutes. All window visits will be scheduled through our Volunteer Services program by calling 715-370-9179. The windows will remain closed at all times and whiteboards will be provided. Visitors are encouraged to bring a cell phone along as staff will assist residents with communicating and holding a phone as needed. More information and details are available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section.

As always, we thank you for your continued support and we you have a wonderful and safe weekend.


Weekly Phone Recording | Friday, January 15, 2021

Since our last phone notification on January 7, there have been no new resident Covid-19 cases reported at Mount View and 5 employee cases reported. Case details can be found below. There are currently no Covid-19 positive residents within the facility.

Routine resident testing will continue weekly for Northwinds & Southern Reflections residents and all-staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time, while virtual and compassionate care visits continue.

Over the last few weeks, North Central Health Care held Covid-19 vaccine clinics on-site and successfully administered the first dose of the vaccine to 183 residents and 433 employees of Mount View and Pine Crest Nursing Homes. 93% of Mount View Care Center residents have received their 1st dose of the Covid-19 vaccine. We continue to receive positive feedback from residents and staff about the clinics run in partnership with Walgreens Pharmacy and our NCHC nursing staff. The next vaccine clinic for residents to receive 1st dose or 2nd dose Covid-19 vaccines will be on February 2.

Just as a reminder, we have Covid-19 resources and information available for you and your family online including videos, links and frequently asked questions and answers. Please visit our website at www.norcen.org/Family for more information. Have a wonderful and safe weekend.


Case Update | Monday, January 11, 2021

North Central Health Care has been informed that 2 employees have tested positive for Covid-19 through routine testing. The employees, who worked in Northwinds and Southern Reflections, were not experiencing any symptoms while at work and wore the appropriate PPE at all times. It has been confirmed both employees were in the building during a period of possible transmissibility.

Update: One additional employee from Mount View has tested positive for Covid-19 through routine testing. The employee last worked in direct care on December 31 and wore the appropriate PPE at all times while in the building. The employee was not working in the building during a period of possible transmissibility, however was in the building for an unrelated appointment during a period of possible transmissibility. They did not have resident contact at that time and were not on any unit.


Case Update | Friday, January 8, 2021

North Central Health Care has been informed that 2 employees have tested positive for Covid-19 through routine testing. The first employee last worked on Gardenside Crossing on January 2, was not symptomatic at work and was not in the building during a period of possible transmissibility. The second employee last worked on Northwinds Vent on January 6, was not experiencing any symptoms while at work wore the appropriate PPE while in the building. It has been confirmed the employee was in the building during a period of possible transmissibility.


Weekly Phone Recording | Thursday, January 7, 2021

Since our last phone notification on December 23 there have been no new resident Covid-19 cases reported at Mount View and 3 employee cases reported through routine testing. Two employees from Northwinds Vent were reported on December 28. These employees have already been cleared to return to work in accordance with CDC return to work guidelines and case details are found on our website. The third positive employee reported today, last worked on Southern Reflections December 31, was not experiencing symptoms at work and was not in the building during a period of possible transmissibility. There are currently no Covid-19 positive residents within the facility.

Routine resident testing will continue weekly only for Northwinds Vent residents and all-staff testing will continue to take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time, while virtual and compassionate care visits continue.

In the last week, Mount View Care Center held our first Covid-19 vaccine clinics and successfully administered the first dose of the vaccine to 117 residents and over 300 front line staff. We have received positive feedback from residents and staff with how smoothly the clinic operated. Clinics are run in partnership with Walgreens Pharmacy. We thank you for your questions and for helping our residents get their consent forms completed quickly before the holidays. We have additional vaccine clinics scheduled for our staff over upcoming weeks and additionally the 2nd dose of the vaccine scheduled in February for residents and staff.

Just as a reminder, we have several Covid-19 vaccine resources and information available for you and your family to review online including videos, links and frequently asked questions and answers. Please visit our website at www.norcen.org/Family for more information.

Thank you again for your continued support of our residents and staff. Happy New Year.


Case Update | Monday, December 28, 2020

North Central Health Care has been informed that 2 employees have tested positive for Covid-19. The employees last worked on Northwinds Vent on December 23 and 25 and wore the appropriate PPE while in the building. It has been confirmed both employees were in the building during a period of possible transmissibility.


Case Update | Friday, December 25, 2020

North Central Health Care has been informed that one employee has tested positive for Covid-19. The employee last worked on Northwinds Vent and wore the appropriate PPE while in the building. It has been confirmed the employee was in the building during a period of possible transmissibility.


Weekly Phone Recording | Wednesday, December 23, 2020

Since our last phone notification on December 18 there have been no new resident or employee cases reported at Mount View. There is currently 1 resident total within the facility who is positive for Covid-19 and located in Lake View Heights.

Routine resident testing will continue weekly and staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time. Virtual and compassionate care visits will continue.

As we await the arrival of the vaccine to our facility, we have created several resources for you and your family to review online including videos, links and frequently asked questions and answers. If you have not already returned the consent or declination form as a representative, please do so as soon as possible, so that we are prepared to administer vaccines when they arrive.

If you are dropping off items for residents on the holidays, we will have staff available to deliver those items right away for you. On Christmas Eve and Christmas Day, as well as New Year’s Eve and New Year’s Day, please being all deliveries to the main entrance of Mount View at door #1, from 1 pm to 5 pm. Deliveries outside these holidays can continues Monday – Friday, 12 pm to 6 pm.

While this year has been difficult for residents, families and staff, we appreciate your unwaivering support, love and appreciation. Thank you and happy holidays.


Weekly Phone Recording | Friday, December 18, 2020

Since our last phone notification on December 11 there has been 1 new resident case reported at Mount View. There is currently 1 resident total (updated late morning 12/18) within the facility who are positive for Covid-19 with all residents located on the Lake View Heights unit.

In the last week, there has also been 1 new employee case reported through routine testing on Southern Reflections. All other staff have recovered and been cleared to return to work using the CDC guidelines established. All case details can be found online on our website. While our Covid-19 case reports have drastically reduced in the last week, our commitment to preventing the spread of illness has not changed. Our staff are still wearing the appropriate PPE at all times, monitoring for symptoms, screening multiple times per shift and staying home when they are ill.

Routine resident testing will continue weekly and staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time. Virtual and compassionate care visits will continue.

Representatives and guardians should have received information by mail or email regarding the Covid-19 vaccination for residents. As we await the arrival of the vaccine to our facility, we have created several resources for you and your family to review online including videos, links and frequently asked questions and answers. Please refrain from turning to social media if you have questions, as the sources and information may not be reliable. Our website has links to information from the CDC and our medical staff that we have gathered for you to easily access. Visit the Covid-19 Vaccinations Page. If you have not already returned the consent or declination form as a representative, please do so as soon as possible, so that we are prepared to administer vaccines when they arrive.

If you are dropping off items for residents on the holidays, we will have staff available to deliver those items right away for you. On Christmas Eve and Christmas Day, as well as New Year’s Eve and New Year’s Day, please being all deliveries to the main entrance of Mount View at door #1, from 1 pm to 5 pm. Deliveries outside these holidays can continues Monday – Friday, 12 pm to 6 pm.

If you have any questions, please visit our website at www.norcen.org/Family or contact our social work team. Please be safe and be well.


Case Update | Sunday, December 13, 2020

North Central Health Care has been informed of one employee and one residents who have tested positive for Covid-19. The employee last worked on December 10 on Southern Reflections, was not experiencing any symptoms while at work and wore the appropriate PPE while in the building. Routine testing discovered this case and it has been confirmed the employee was in the building during a period pf possible transmissibility. The positive resident, who is no longer in our facility, was on Northern Reflections and it has been confirmed was in the building during a period of possible transmissibility.


Weekly Phone Recording | Friday, December 11, 2020
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Since our last phone notification on December 4, there has been 1 new resident case reported at Mount View. There are currently 3 residents total within the facility who are positive for Covid-19 with all residents located on the Lake View Heights unit. In the last week, there has also been 2 new employee cases reported. All other staff have recovered and been cleared to return to work using the CDC guidelines established. All case details can be found below.

Routine resident testing will continue weekly and staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time. Virtual and compassionate care visits will continue.

Representatives and guardians will be receiving information by mail or email regarding the Covid-19 vaccination for residents. As we await full approval for administering the vaccine, we are asking you to review this information carefully and return the consent or declination form as soon as possible, and no later than December 18. We want to be as prepared when the vaccine arrives so that we may begin our vaccination program. You may have seen some media coverage this week regarding our plans. You can visit our website at www.norcen.org and looks for our news section at the bottom of our homepage. We will also be sharing videos, resource information and frequently asked questions for residents and families to address your top questions and concerns regarding the Covid-19 vaccine. Please visit our website Family page for the latest information.

If you have any questions, please visit our website or contact our social work team. Please be safe and be well.


Case Update | Monday, December 7, 2020

North Central Health Care has been informed of one employee who has tested positive for Covid-19 through routine testing. The employee last worked on December 1 on Southern Reflections, was not experiencing any symptoms while at work and wore the appropriate PPE while in the building. This employee was not in the building during a period pf possible transmissibility.


Case Update | Sunday, December 6, 2020

North Central Health Care has been informed of one employee who has tested positive for Covid-19 through routine testing. The employee from Food Services does not provide direct care to residents, was not experiencing any symptoms while at work and wore the appropriate PPE while in the building. All other routine resident testing has come back and there are no additional Covid-19 positive results.


Case Update | Saturday, December 5, 2020

North Central Health Care has been informed of 1 resident who has tested positive for Covid-19 through routine testing. The resident is from Northern Reflections and has been relocated to the Covid-positive unit of Lake View Heights, where currently all positive residents cases are located.


Weekly Phone Recording | December 4, 2020
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Since our last phone notification on November 25, there has been 8 new resident cases reported at Mount View. There are currently 14 residents total within the facility who are positive for Covid-19 with all residents located on the Lake View Heights unit.

In the last week, there has also been 4 new employees case reported. One each in Life Enrichment, Northwinds Vent, Laundry and Food Services. Mount View currently has 4 staff total who tested positive for Covid-19 and are not working. All other staff have recovered and been cleared to return to work using CDC guidelines established.

All case details can be found below. Routine resident testing will continue weekly and staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time. Virtual and compassionate care visits will continue.

As a reminder, our parking lot at the front of Mount View is complete and now available for you to park in to drop off packages at our main entrance at Door #1. Please bring non-perishable items for delivery. Staffing is only available to accept deliveries Monday through Friday, 12 pm to 6 pm.

If you have any questions, please visit our website or contact our social work team. Please be safe and be well.


Case Update | Thursday, December 3, 2020

North Central Health Care has been informed of 2 residents who have tested positive for Covid-19 through routine testing. The residents are from Lake View Heights and have been relocated to the Covid-positive unit of Lake View Heights, where currently all positive residents cases are located.


Case Update | Monday, November 30, 2020

North Central Health Care has been informed of three additional employees who have tested positive for Covid-19. Two employees were results of routine testing. All employees were asymptomatic at work. The first employee works in Laundry and does not provide direct care or work in the same building as residents. The second employee works in Food Services, last worked on November 20 and was not in the building during a period of possible transmissibility. The third employee last worked on November 27 in Northwinds, wore the appropriate PPE at all times as required and was in the building during a period of possible transmissibility.


Case Update | Sunday, November 29, 2020

North Central Health Care has been informed of one employee from our Life Enrichment team who has tested positive for Covid-19. The employee last worked in Gardenside Crossing and Southern Reflections on Thanksgiving Day, was not symptomatic at work and was wearing the appropriate PPE at all times, however would have been in the building during a period of possible transmissibility.


Case Update | Saturday, November 28, 2020

North Central Health Care has been informed of two additional residents in Northern Reflections who have tested positive for Covid-19. The residents have been relocated to Lake View Heights, where currently all positive residents are located. Staffing in this area is dedicated to the care of these residents and will not be working in other parts of the building.


Case Update | Friday, November 27, 2020

North Central Health Care has been informed of two additional residents in Northern Reflections who have tested positive for Covid-19. The residents have been relocated to Lake View Heights, where currently all positive residents are located. Staffing in this area is dedicated to the care of these residents and will not be working in other parts of the building.


Case Update | Thursday, November 26, 2020

North Central Health Care has been informed of two additional residents in Northern Reflections who have tested positive for Covid-19. The residents have been relocated to Lake View Heights, where currently all positive residents are located. Staffing in this area is dedicated to the care of these residents and will not be working in other parts of the building.


Case Update | Wednesday, November 25, 2020

North Central Health Care has been informed of two additional employees and one resident who have tested positive for Covid-19. Both employees last worked on November 22 in Southshore and Northwinds Vent, were not experiencing symptoms at work and were in the building during a period of possible transmissibility. The additional positive resident case was reported on Lake View Heights. All positive resident cases are located on Lake View Heights.


Previous Phone Recordings for MVCC: Nov. 20, 2020 | Nov. 21, 2020 | Nov. 23, 2020 | Nov. 25, 2020

Click here for current case totals within the facility and contact information.

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