Mount View Covid-19 Case Updates

Below are the latest reported positive case details reported at Mount View Care Center with residents and employees. This page will be updated daily with new case details. Responsible parties for residents will receive a once weekly phone update that will report on the status of cases and any information that you may need regarding operations and visitation. Click here for current case totals within the facility and contact information.

NCHC is in close contact with the Marathon County Health Department and is following recommendations by the CDC and local health officials. We will continue with regular routine testing of residents and staff as required according to current policy.

Case Update | October 24, 2021
Mount View Care Center has been informed that an employee has tested positive for Covid-19 through routine testing. The employee was NOT in the building during a period of possible transmissibility. Visitation remains OPEN for all units. Visiting hours are Monday- Friday, 7 am to 7 pm and Weekends, 10 am to 6 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Weekly Update | October 22, 2021

Over the last 2 weeks, we have begun our official move of residents over to the new Mount View Care Center facility. We thank you for your patience as we implement our new procedures and both staff and residents become acquainted with the new building. We are also excited to share our expanded and new visiting hours. In-person visitation is now open Monday- Friday, 7 am to 7 pm and Weekends, 10 am to 6 pm. Mount View is currently open for visitation on all units. Remember you can always check visitation status is posted 24/7 online at www.norcen.org/Family.


Case Update | October 18, 2021
Mount View Care Center has been informed that one employee that work in Northwinds Vent has tested positive for Covid-19 through routine testing. The employee last worked on October 17, was not experiencing any symptoms at work and immediately left the building when informed of the positive result. It has been confrimed the employee was in the building during a period of possible transmissibility. Visitation remains OPEN for all units. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Case Update | October 16, 2021
Mount View Care Center has been informed that one employee that work in Northern Reflections has tested positive for Covid-19. The employee last worked on October 10 and was not in the building during a period of possible transmissibility. Visitation remains OPEN for all units. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Case Update | October 14, 2021
Mount View Care Center has been informed that one employee that work in Food Services has tested positive for Covid-19. The employee does not provide direct care to residents. Visitation remains OPEN for all units. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Case Update | October 13, 2021
Mount View Care Center has been informed that one employee that worked on Gardenside Crossing has tested positive for Covid-19. The employee was not in the building during a period of possible transmissibility and last worked on October 3rd. Visitation remains OPEN for all units. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Visitation Update | October 11, 2021

Mount View Care Center is currently OPEN for visitation on all units. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Case Update | October 8, 2021
Mount View Care Center has been informed that two employees that work at Mount View Care Center have tested positive for Covid-19. Both employees have no direct contact with residents and do not provide direct care. Visitation remains the same: In-person visitation will remain open for all units EXCEPT Southern Reflections. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Case Update | October 6, 2021
Mount View Care Center has been informed that an employee on Northwinds Vent has tested positive for Covid-19 through routine testing. It has been confirmed the employee was in the building during a period of possible transmissibility. Visitation remains the same: In-person visitation will remain open for all units EXCEPT Southern Reflections. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Case Update | October 4, 2021

Mount View Care Center has been informed that an employe on Southern Reflections has tested positive for Covid-19 through routine testing. The employee last worked on October 3 and it has been confirmed the employee was in the building during a period of possible transmissibility. In-person visitation will remain open for all units EXCEPT Southern Reflections. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Visitation Update | October 1, 2021

Mount View Care Center is now open for in-person visitation for all units. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family. Please be safe and be well.


Visitation and Case Update | September 30, 2021

Mount View Care Center has been informed that an employee who works in Southern Reflections has tested positive for Covid-19. The employee was not in the building during a period of possible transmissibility and worked last on September 25. NCHC is in close contact with the Marathon County Health Department and following guidance from the CDC, State and local health officials.

In-person visitation remains closed for Southern Reflections and Lake View Heights. In-person visitation is open to all other units. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Visitation Update | September 28, 2021

Mount View has been notified that an employee has tested positive for Covid-19. The employee last worked on Southern Reflections and Lake View Heights units on September 24th, 25th and 26th. The employee developed symptoms at work on Sept. 26, and immediately left the building. It has been confirmed that the employee was in the building during a period of possible transmissibility. NCHC is in close contact with the Marathon County Health Department and following guidance from the CDC, State and local health officials.

In-person visitation is currently CLOSED for the following units: Northwinds Vent, Northern Reflections, Southern Reflections and Lake View Heights. Compassionate care visits and virtual visits will be available for those units. In-person visitation will be allowed on Southshore and Gardenside Crossing only. In-person visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Visitation Update | September 24, 2021

Mount View has been notified that two employees have tested positive for Covid-19 through routine testing. One employee worked on Northern Reflections and last worked on September 20th and 21st. The other employee worked on Northwinds Vent and last worked this morning. Upon notification, that employee immediately left the building. It has been confirmed that both employees were in the building during a period of possible transmissibility. Additional testing will be taking place for employees and residents. NCHC is in close contact with the Marathon County Health Department and following guidance from the CDC, State and local health officials.

Visitation will remain open for all units EXCEPT Northern Reflections and Northwinds Vent. Compassionate care visits and virtual visits will be available. For all other units, in-person visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.

If you have any questions, please reach out to us by calling your social work team. Phone contacts are listed online at www.norcen.org/Family. Be well and have a safe weekend.


Visitation Update | September 20, 2021

Due to ongoing negative tests results at Mount View with staff and Residents, we are able to allow in-person visitation for ALL Units. Visiting hours are Monday- Friday, 9 am to 6 pm and Weekends, 11 am to 5 pm. Visitation status is posted 24/7 online at www.norcen.org/Family.


Case Update | September 9, 2021

Mount View Care Center has been informed that an employee has tested positive for Covid-19 through routine testing. The employee last worked in Gardenside Crossing and Southern Reflections units on September 8th and 9th. It has been confirmed the employee was in the building during a period of possible transmissibility. Visitation to all units remains suspended at this time.


Case Update | September 8, 2021

Mount View Care Center has been informed that an employee who works in Laundry Services has tested positive for Covid-19. The employee does not have direct resident contact and works in a separate building not connected to the nursing home. It has been confirmed the employee was in the building during a period of possible transmissibility. Visitation to all units remains suspended at this time.


Visitation and Case Update | September 2, 2021


Mount View has been informed that an employee has tested positive for Covid-19 through routine testing. The employee last worked on September 2 in Southshore, but also worked during a period of possible transmissibility in Gardenside Crossing. The employee was not experiencing any symptoms and was wearing the proper PPE. Currently multiple units are on enhanced precautions due to positive employee cases reported recently, so at this time, visitation to all units is temporarily suspended so that further testing may take place.

We are in close contact with the Marathon County Health Department and following recommendations from the CDC state and local health officials.


Visitation Update | August 31, 2021

We have some good news regarding in-person visitation at Mount View. In working with our Infection Preventionist and local health officials, and after a thorough review of case details and the timing of the positive employee cases reported August 30, at this time Mount View is able to allow in-person visitation for all units except Northwinds Vent. In this particular instance, there was an overlap in testing dates involving routine testing and non-routine testing of employees.

We will always air on the side of caution in any report of a positive case, but we are pleased in this instance to be able to open in-person visitation up for all units except Northwinds Vent. Further testing will continue to take place with employees and residents. We will continue to keep the webpage up to date with the latest case details and visitation status at www.norcen.org/Family. If you have any questions, please do not hesitate to contact us. Please be safe and be well.


Visitation and Case Update | August 30, 2021

Mount View Care Center has been informed that two employees have tested positive for Covid-19. The employees last worked on August 24 and 25 in administration and food services and do not provide direct care to residents. Neither employee was experiencing symptoms while at work and wore the appropriate PPE, however it has been confirmed both employees were in the building during a period of possible transmissibility.

In-person visitation is currently SUSPENDED for all units so that further testing may take place. Compassionate care and virtual visits will be allowed and can be scheduled by calling 715.370.9179.

We continue close contact with the Marathon County Health Department and are following recommendations of the CDC, State and local health officials. Please be safe and be well.


Visitation and Case Update | August 26, 2021

Mount View Care Center has been informed today that an employee on Northwinds Vent has tested positive for Covid-19 through routine testing. The employee last worked in direct care today, August 26, was not experiencing any symptoms, was wearing the appropriate PPE and immediately stopped all direct care and left the building upon our notification of the positive result. It has been confirmed the employee was in the building during a period of possible transmissibility.

We continue close contact with the Marathon County Health Department and are following recommendations of the CDC, State and local health officials. We have been informed that in-person visitation will be allowed for all units EXCEPT Northwinds Vent. Further testing will be taking place. Compassionate care and virtual visits will be allowed.

Community transmission of Covid-19 in our county is high. We ask that you continue to help prevent the spread of illness in our community and continue to do what you can to do to protect yourselves and others – get vaccinated, wash your hands, watch your distance, wear a face covering and stay home if you’re ill or were a contact of someone who was.


Weekly Phone Update | August 20, 2021

Mount View Care Center was informed today that an employee who provides direct care in Northwinds Vent Unit has tested positive for Covid-19. The employee who last worked on August 17, was wearing the appropriate PPE, began to experience symptoms while at work, self-reported these symptoms and immediately was removed from direct patient care and left the building. It has been confirmed the employee was in the building during a period of possible transmissibility.

In-person visitation remains suspended so that further testing may take place. Compassionate care and virtual visits will be allowed.

We have close contact with the Marathon County Health Department and are following recommendations of the CDC, State and local health officials. We continue to receive reports that the level of community transmission of Covid-19 in our County is high. We ask that you continue to help prevent the spread of illness in our community and continue to do what you can to do to protect yourselves and others – get vaccinated, wash your hands, watch your distance, wear a face covering and stay home if you’re ill or were a contact of someone who was.

If you have any questions, please contact us! All contact and visitation information is available online at www.norcen.org/Family. Be well and have a safe weekend.


Case Update and Visitation Change | August 18, 2021

Mount View Care Center was informed today that an employee in housekeeping has tested positive for Covid-19. The result was received through routine facility testing. The employee was not experiencing any symptoms, was wearing the appropriate PPE and does not provide direct resident or patient care, however was in hallways and units to perform their job duties. It has been confirmed the employee was in the building during a period of possible transmissibility.

As a result, in-person visitation will be temporarily suspended so that further testing may take place. Once we receive those results, we will reevaluate in-person visitation. Compassionate care and virtual visits will be allowed.

Currently, the level of community transmission of Covid-19 in Marathon County is high. We ask that you continue to help prevent the spread of illness in our community and continue to do what you can to do to protect yourselves and others – get vaccinated, wash your hands, watch your distance, wear a face covering and stay home if you’re ill or were a contact of someone who was.


Weekly Phone Update | August 13, 2021

This week no positive cases were identified with residents or employees at Mount View. In-person visitation will remain open with visiting hours 11am-5pm on weekends and 9am-6pm on weekdays. Visitation information is available on our website.

As a reminder, all emergency contacts should have received a letter last week regarding tours of our new Mount View Care Center facility. Tours will be Monday through Friday from 10 am to 4 pm starting August 19th and continue through September 10th. All tours must be scheduled in advance with one family tour scheduled per resident. During the tour, a member of our team will take each resident and 2 family members to see the new building, as well as the resident’s anticipated unit and room. To schedule your individual tour, please call 715.370.9179. You can reference all this information online at www.norcen.org/Family. Click on “Renovation Update for Mount View Families” just above the Covid-19 Updates box.

We have been informed that the level of community transmission of Covid-19 in Marathon County is high. We ask that you continue to help prevent the spread of illness in our community and continue to do what you can to do to protect yourselves and others – get vaccinated, wash your hands, watch your distance, wear a face covering and stay home if you’re ill or were a contact of someone who was. Have a safe and great weekend.


Weekly Phone Update | August 6, 2021

Greetings from Mount View Care Center. This is the weekly update for Friday, August 6. This week no positive cases were identified with residents or employees at Mount View. In-person visitation will remain open with visiting hours 11am-5pm on weekends and 9am-6pm on weekdays.

Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section..


Weekly Phone Update | July 30, 2021

Greetings from Mount View Care Center. This is the weekly update for Friday, July 30. This week one positive employee Covid-19 case was identified at Mount View. The employee last worked on July 9 and was not in the building during a period of possible transmissibility. Visitation will not be impacted and will remain open with visiting hours 11am-5pm on weekends and 9am-6pm on weekdays.

Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section.

Emergency contacts for all residents will be receiving a communication by mail regarding the next steps in our renovation process at Mount View along with information about scheduling an individual tour of the new facility. Please be sure to read the information thoroughly and call our Social Work team if you have any questions. Have a great weekend.


Weekly Phone Update | July 23, 2021

Greetings from Mount View Care Center. This is the weekly update for Friday, July 23. This week no positive cases were identified with residents or employees at Mount View. In-person visitation will remain open with visiting hours 11am-5pm on weekends and 9am-6pm on weekdays

Emergency contacts for all residents will be receiving a communication by mail in the coming week regarding the next steps in our renovation process at Mount View. Our new 4-story, skilled nursing tower is nearing completion and our teams will be detailing new processes, completing training and getting equipment settled over the next month and a half. In that time, we will also be providing scheduled personalized tours to families and residents inside the new building. We ask that you take time to read all the details outlined in the letter and review with your family. We will provide you with the necessary information in that letter to schedule personal tour. We will also be holding a series of open houses for the community and public in August and September.

We are very excited to share the future of Mount View together with you and thank you for your patience. If you should have questions, please contact the social work team or our Resident Transition Coordinator, Lindsay King. Again, watch for a detailed letter in the next week that will be sent to emergency contacts by mail. Have a great weekend.


Weekly Phone Update | July 16, 2021

This week no positive cases were identified with residents or employees at Mount View. In-person visitation will remain open with visiting hours 11am-5pm on weekends and 9am-6pm on weekdays. Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. Have a great weekend.


Weekly Update | July 8, 2021
This week no positive cases were identified with residents or employees at Mount View. In-person visitation will remain open with visiting hours 9am-6pm Monday - Friday and 11am-5pm on Weekends.

Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. We hope you have a lovely weekend!


Weekly Phone Update | July 2, 2021

Mount View Care Center has been informed that one employee has tested positive for Covid-19. The employee last worked on June 26, does not provide direct care to residents and was NOT in the facility during a period of possible transmissibility. The employee was NOT experiencing any symptoms while at work and was wearing the appropriate PPE. In-person visitation will remain open with visiting hours 11am-5pm on Saturday-Monday and 9am-6pm Tuesday - Friday.

Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. We hope you have a happy and safe 4th of July!


Case Update | Friday, July 2, 2021

Mount View Care Center has been informed that one employee has tested positive for Covid-19. The employee last worked on June 26, does not provide direct care to residents and was NOT in the facility during a period of possible transmissibility. The employee was NOT experiencing any symptoms while at work and was wearing the appropriate PPE. There are no changes to visitation, nor any units requiring changes to operations at this time.


Weekly Phone Update | June 24, 2021

This week no positive cases were identified with residents or employees at Mount View. In-person visitation will remain open with visiting hours 9am-6pm Monday - Friday and 11am-5pm on Weekends.

Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. We hope you have a lovely weekend!


Weekly Phone Update | June 18, 2021


This week no positive cases were identified with residents or employees at Mount View. In-person visitation will remain open with visiting hours 9am-6pm Monday - Friday and 11am-5pm on Weekends.

Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. We hope you have a lovely weekend!


Weekly Phone Update | June 11, 2021


This week, one positive case (details below) was identified with an employee who works in our Transportation Department. The employee was not in the building during a period of possible transmissibility and last worked on June 2. In-person visitation will remain open with visiting hours 9am-6pm Monday - Friday and 11am-5pm on Weekends.

Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section.

Our staff and residents were both equally excited to welcome back our Volunteers into the facility this week! It’s been a long time since our volunteers were able to visit and we know how much they enrich and fulfill the lives of our residents. All volunteers fall under the same screening requirements as our employees, are required to wear masks at all times and are required to be fully vaccinated before returning. We currently will allow 5 volunteers at a time into the facility, to limit the number of people in our building.

We are also pleased to share that the Marathon County Cycling Without Age Program will begin offering trishaw rides next week on our Wausau Campus to residents. The necessary infection prevention steps will be taken for the health and safety of participants. We know our residents will enjoy a ride through the Campus and community.

We are excited to see some things progress toward normalcy at Mount View and in our community. We remain committed to the health and safety of our residents, staff, visitors and volunteers and continue our communication with the CDC, state and local health officials. We hope you have a lovely weekend!


Case Update | Tuesday, June 8, 2021

Mount View Care Center has been informed that one employee has tested positive for Covid-19. The employee last worked on Wednesday, June 2 and does not provide direct care to residents and is an employee in our Transportation Department. It has been confirmed the the employee was NOT in the facility during a period of possible transmissibility. The employee was NOT experiencing any symptoms while at work and was wearing the appropriate PPE. There are no changes to visitation, nor any units requiring changes to operations at this time.


Weekly Phone Update | June 4, 2021

This week no further positive cases were identified with residents or employees at Mount View. In-person visitation is open for all units with visiting hours 9am-6pm Monday - Friday and 11am-5pm on Weekends.

As a reminder for the health and safety of those we serve, our visitors and our staff, face masks are still required for all visitors to Mount View and also by our employees, regardless of vaccination status. This is a recommendation by the CDC, state and local health officials. Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section.

Some of you may have heard the news reported regarding the CEO of North Central Health Care. We can confirm these reports and that our CEO has been placed on administrative leave. We can also confirm that the care that your loved one receives will not be impacted by this situation and this is a personnel matter. Our staff are dedicated to providing our residents with the best care available and although this news can raise questions, there is no question about the commitment of the Board of Directors, our County or our staff to the care of our residents. If you should have any questions, please feel free to reach out directly to our Nursing Home Administrator, Kristin Woller or email info@norcen.org and our communications team will make sure your questions are answered. Have a safe weekend and stay cool.


Weekly Phone Update | May 28, 2021

This week no further positive cases were identified with residents or employees at Mount View. In-person visitation remains open allowed for all units except Northwinds Vent. Only compassionate care visits will be allowed to Northwinds Vent. Open visitation hours are 9am-6pm Monday – Friday and 11am-5pm on Weekends. Memorial Day visitation hours will be 11am-5pm.

As a reminder, for the health and safety of those we serve, our visitors and our staff, face masks are still required for all visitors to Mount View and also by our employees, regardless of vaccination status. This is a recommendation by the CDC, state and local health officials.

This Memorial Day weekend, we wish to extend our gratitude to all those who have served in our U.S. Military. We thank you. We also would like to honor and reflect on the memories of all those who have valiantly given the ultimate sacrifice for our freedoms and our nation. Please have a safe weekend. We hope to see you soon.


Weekly Update Phone Update | May 21, 2021


Today Mount View received the results of facility-wide routine testing and we have been informed that we have no additional positive Covid-19 employees or residents in the facility. We are excited to share that in-person visitation is now allowed in all units except Northwinds. Open visitation hours are 9am-6pm Monday – Friday and 11am-5pm on Weekends. Compassionate care visits will be allowed to Northwinds.

All visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. If you have any questions about visitation, please reach out to the social work team.

As a reminder, for the health and safety of those we serve, our visitors and our staff, face masks are still required for all visitors to Mount View and also by our employees, regardless of vaccination status. This is a recommendation by the CDC, state and local health officials.


Case Update | Wednesday, May 19, 2021
Mount View Care Center has been informed that one employee has tested positive for Covid-19. The employee last worked on Sunday, May 16 in food services, was not symptomatic at work and did not have direct contact with residents. It has been confirmed that the employee was in the building during a period of possible transmissibility. Visitation will remain suspended at this time, however compassionate care visits will be allowed. There are currently no positive resident cases in the facility.


Phone Recording | May 15, 2021

This morning Mount View was notified that an employee has tested positive for Covid-19 through routine testing. The employee last worked in Northwinds Vent on May 13, was not experiencing any symptoms while at work, and was in the building during a period of possible transmissibility. As a result, in-person visitation will be temporarily suspended so that further testing may take place. Once we receive those results, we will reevaluate in-person visitation based on the current community positivity rates and any current positive cases within the facility. Only compassionate care visits will be allowed.

Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

All visitation information will also be posted to our website at www.norcen.org/Family. Please share this link and information with family and friends.


Weekly Update Phone Recording | May 14, 2021

Currently Mount View has no positive Covid-19 employees or residents within the facility. In-person visitation is open with visiting hours from 9am-6pm Monday – Friday and 11am-5pm on Weekends. You have probably heard the news from the CDC regarding the use of face masks. We want to clarify that face masks are still required for all visitors to Mount View and also by our employees, regardless of vaccination status.

All visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. If you have any questions about visitation, please reach out to the social work team.


Phone Recording | May 10, 2021

Today Mount View received the all results of facility-wide testing and we have been informed that we have no additional positive Covid-19 employees or residents in the facility. We are excited to share that in-person visitation is now allowed. Open visitation hours are 9am-6pm Monday – Friday and 11am-5pm on Weekends.

All visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. If you have any questions about visitation, please reach out to the social work team.


Visitation Update | Saturday, May 8, 2021


At this time, Mount View is still awaiting test results so that we may reevaluate visitation. Because of this, in-person visitation will remain suspended at this time. This is not the news that we had hoped for with Mother’s Day on Sunday, but we know that the health and safety of our residents, staff and visitors will remain our top priority.

Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.


Phone Recording | Thursday, May 6, 2021

Mount View was notified today that a contracted employee has tested positive for Covid-19 through routine testing. The employee had contact with residents on all units except Northwinds and last worked on Wednesday, May 5. The individual was not experiencing any symptoms while at work, however was in the building during a period of possible transmissibility. As a result, in-person visitation will be temporarily suspended at least through Saturday, May 8 until we receive the results of facility-wide testing taking place today. Once we receive those results, we will reevaluate in-person visitation based on any positive cases within the facility. Compassionate care visits will be allowed.

Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

All visitation information will also be posted to our website at www.norcen.org/Family. Please share this link and information with family and friends.


Phone Recording | Monday, May 3, 2021

Mount View has received the results of facility-wide resident and employee testing and is happy to report we have no additional reports of positive Covid-19 cases in the facility. As a result, we are happy to announce that in-person visitation is now open and allowed. Open visitation hours are 9am-6pm Monday – Friday and 11am-5pm on Weekends. You do not need to call ahead to plan your visit.

Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

All visitation information will also be posted to our website at www.norcen.org/Family. Please share this link and information with family and friends. We hope to see you soon!


Weekly Phone Recording | Friday, April 30, 2021

Since our last phone notification on April 23 there have been no new resident or employee Covid-19 cases reported at Mount View. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

In-person visitation will be suspended through at least Monday, May 3 while we await the results of facility-wide testing. At that time we will reevaluate in-person visitation based on the current community positivity rates and any current positive cases within the facility. Compassionate care visits will be allowed. Currently there are no positive residents within the facility.


Weekly Phone Recording | Friday, April 23, 2021

Since our last phone notification on April 21 there have been no new resident or employee Covid-19 cases reported at Mount View. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

In-person visitation will be restricted through at least April 30, at which time we will reevaluate in-person visitation based on the current community positivity rates and any current positive cases within the facility. Compassionate care visits will be allowed. All residents and employees will be tested weekly.

Please share this information with your family, friends and loved ones who may have been planning to visit Mount View. All information will also be posted to our website at www.norcen.org/Family.

We would also like to remind you about customer satisfaction surveys that are mailed to your home. Please take time to tell us how we are doing by completing the survey and mailing it back in. Your input on these surveys helps shape decisions and drives our commitment to continuous improvement at Mount View. We appreciate your time in completing these surveys.


Weekly Phone Recording | Wednesday, April 21, 2021

Mount View Care Center has received the results of facility-wide resident testing. As a result, one resident on Northern Reflections has tested positive for Covid-19. Upon consultation with DHS and CDC recommendations, in-person visitation will be restricted through at least April 30, at which time we will reevaluate in-person visitation based on the current community positivity rates and any current positive cases within the facility. Compassionate care visits will be allowed. All residents and employees will be tested weekly.

Please share this information with your family, friends and loved ones who may have been planning to visit Mount View. All information will also be posted to our website.

If you have any questions about visitation, please reach out to the social work team or visit our website for more information at www.norcen.org/Family. All visitation status, changes and case details will continue to be updated on our website daily.


Case Update | Sunday, April 18, 2021
Mount View Care Center has been informed that one resident on Northern Reflections has tested positive for Covid-19 as a result of facility-wide resident testing. The unit will remain on Covid-positive/Enhanced precautions and visitation will continue to be restricted to Mount View Care Center. This is the only Covid-10 positive resident in the facility at this time.


Case Update | Saturday, April 17, 2021
Mount View Care Center has been informed that one employee has tested positive for Covid-19. The employee last worked on Thursday, April 15 on Southshore and Northwinds. It has been confirmed the the employee was in the facility during a period of possible transmissibility. The employee was not experiencing any symptoms while at work and was wearing the appropriate PPE while providing care to residents. Both units have been placed on enhanced precautions. In-person visitation is still closed at this time until the results from facility-wide resident testing are back (please see April 15 notice below).


Phone Recording | Thursday, April 15, 2021

Upon further consultation with the State of Wisconsin Department of Health Services and the CDC, Mount View Care Center has received notification that all in-person visitation will be temporarily closed at this time. Although Mount View has had no additional Covid-19 cases reported since the single employee case reported earlier this week on April 13, Mount View will be undergoing facility-wide Covid-19 testing of all residents. Once tests results are back, which we anticipate will arrive by Monday, April 19, the decision to reopen in-person visitation will be made based on those results. Due to increased cases in the community, employees will be undergoing weekly Covid-19 testing as well.

Again, all in-person visitation at Mount View is temporarily closed. Compassionate care visits will be allowed. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

Please share this information with your family, friends and loved ones who may have been planning to visit Mount View. All information will also be posted to our website.

If you have any questions about visitation, please reach out to the social work team or visit our website for more information at www.norcen.org/Family. All visitation status will be posted online.


Phone Recording | Tuesday, April 13, 2021

Greetings from Mount View Care Center. Today is Tuesday, April 13. Mount View has received notification that one employee has tested positive for Covid-19. The employee last worked in Northern Reflections on Friday, April 9. It has been confirmed the employee was in the building during a period of possible transmissibility. There are currently no other positive employee or resident cases reported at this time.

As a result, visitation to Northern Reflections will be suspended through May 8, however compassionate care visits will be allowed. All other units will be allowed to continue with open visitation at this time.

Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Marathon County has reported an increase in the number of positive cases in our community recently. We ask that you continue to wear a mask, wash your hands frequently, avoid large gatherings and stay home when you are experiencing any signs of illness. Please encourage others to do so as well. Community positivity rates do impact the operations of our nursing homes.

If you have any questions about visitation, please reach out to the social work team.


Weekly Phone Recording | Saturday, April 10, 2021

Since our last phone notification on April 3 there have been no new resident or employee Covid-19 cases reported and there are currently no active resident cases at Mount View. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

Indoor, in-room visitation is allowed. Open visitation hours are 9am-6pm Monday – Friday and 11am-5pm on Weekends.

All visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. If you have any questions about visitation, please reach out to the social work team or call the Mount View Visitation Team at 715-370-9179.


Weekly Phone Recording | Saturday, April 3, 2021

Since our last phone notification on March 26 there have been no new resident or employee Covid-19 cases reported and there are currently no active resident cases at Mount View. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

Indoor, in-room visitation is allowed at Mount View, and began on March 29. Open visitation hours are 9am-6pm Monday – Friday and 11am-5pm on Weekends.

To control the volume of people in the building at one time, there is a 2-person visitor limit per resident during each visit, so large groups of visitors will not be permitted. The following infection prevention requirements will be in effect for all visitors:

  • Upon arrival, Covid-19 screening is required including questions about your Covid-19 vaccination status, signs of illness, exposure to Covid-19 in last 14 days and completing a temperature check.
  • Masks and eye protection (face shield) will be provided and must be worn at all times and fully cover your nose and mouth.
  • Alcohol-based hand sanitizer will be required before proceeding into facility and will be provided.
  • Visitors will maintain 6-foot social distancing from those in hallways and other areas on way to resident room.
  • Visitors are not allowed to access other parts of building other than designated visiting space or the resident’s room. You must immediately exit the facility after your visit.

All visits will be indoors until warmer weather comes our way.

Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. If you have any questions about visitation, please reach out to the social work team or call the Mount View Visitation Team at 715-370-9179.

We hope to see you all soon! Have a wonderful and safe Easter.


Weekly Phone Recording | Friday, March 26, 2021

Since our last phone notification on March 19 there have been no new resident or employee Covid-19 cases reported and there are currently no active resident cases at Mount View. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

We are happy to announce that recent federal and state guidelines on nursing home visitation restrictions have been updated due to ongoing vaccination efforts and a decrease in positivity rates in our community. Because of this, we are excited to share that indoor, in-room visitation will now be allowed at Mount View, beginning Monday, March 29. Open visitation hours will be 9am-6pm Monday – Friday and 11am-5pm on Weekends.

To control the volume of people in the building at one time, there is a 2-person visitor limit per resident during each visit, so large groups of visitors will not be permitted. The following infection prevention requirements will be in effect for all visitors:

  • Upon arrival, Covid-19 screening is required including questions about your Covid-19 vaccination status, signs of illness, exposure to Covid-19 in last 14 days and completing a temperature check.
  • Masks and eye protection (face shield) will be provided and must be worn at all times and fully cover your nose and mouth.
  • Alcohol-based hand sanitizer will be required before proceeding into facility and will be provided.
  • Visitors will maintain 6-foot social distancing from those in hallways and other areas on way to resident room.
  • Visitors are not allowed to access other parts of building other than designated visiting space or the resident’s room. You must immediately exit the facility after your visit.

Since the weather outside is still questionable, all visits will be indoors until better weather comes our way.

Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. If you have any questions about visitation, please reach out to the social work team or call the Mount View Visitation Team at 715-370-9179.


Weekly Phone Recording | Friday, March 19, 2021

Since our last phone notification on March 12 there have been no new resident or employee Covid-19 cases reported and there are currently no active resident cases at Mount View. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

Indoor, window, virtual and compassionate care visits continue. Indoor visits must be scheduled in advance. Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. Please call the Mount View Visitation Team at 715-370-9179 to schedule your indoor, window, virtual or compassionate care visit.


Weekly Phone Recording | Friday, March 12, 2021

Since our last phone notification on March 5 there have been no new resident or employee Covid-19 cases reported and there are currently no active resident cases at Mount View. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

Outdoor visitation is closed at this time and window, virtual and compassionate care visits continue. Mount View began scheduling indoor visitation this week. Indoor visits must be scheduled in advance and will take place on Monday, Tuesday, Thursday and Friday from 10 am to 3pm, with extended hours on Tuesdays until 6 pm. Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. . Please call the Mount View Visitation Team at 715-370-9179 to schedule your indoor, window, virtual or compassionate care visit.


Weekly Phone Recording | Friday, March 5, 2021

Since our last phone notification on February 26, there have been no new resident or employee Covid-19 cases reported and there are currently no active resident cases at Mount View. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

Outdoor visitation is closed at this time and window, virtual and compassionate care visits continue. We are all set at Mount View to begin socially distanced indoor visitation beginning on Monday, March 8th. Indoor visits must be scheduled in advance and will take place on Monday, Tuesday, Thursday and Friday from 10 am to 3pm, with extended hours on Tuesdays until 6 pm. Representatives and families should have received a letter by mail containing detailed information to plan your scheduled indoor visit. This same visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. Please call the Mount View Visitation Team at 715-370-9179 to schedule your indoor, window, virtual or compassionate care visit.


Weekly Phone Recording | Friday, February 26, 2021

Since our last phone notification on February 19, there have been no new resident Covid-19 cases reported and there are currently no active resident cases at Mount View. Today, NCHC was informed that one employee in Food Services tested positive through routine testing. The employee last worked on Sunday, February 21, wore the appropriate PPE and was in the building during a period of possible transmissibility, however does not provide direct patient care and was not in Mount View resident care areas. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

Outdoor visitation is closed at this time. Window, virtual and compassionate care visits continue. We are excited to share that Mount View is ready to implement socially distanced, resident and family indoor visitation beginning on Monday, March 8th. Indoor visits must be scheduled in advance and will take place on Monday, Tuesday, Thursday and Friday from 10 am to 3 pm, with extended hours on Tuesdays until 6 pm. A letter will be mailed out today to representatives and family with detailed information to plan your scheduled indoor visit and visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. Please call the Mount View Visitation Team at 715.370.9179 to schedule your indoor, window, virtual or compassionate care visit.


Weekly Phone Recording | Friday, February 19, 2021

Since our last phone notification on February 12, there have been no new resident or employee Covid-19 cases reported and there are currently no active resident or employee cases at Mount View. We will continue with our diligent infection prevention practices including employee screening multiple time per shift, wiping frequently touched surfaces and wearing masks and appropriate PPE to keep our residents, employees and community healthy.

Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

Outdoor visitation is closed at this time. Window, virtual and compassionate care visits continue. Visitation information is available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. Please call 715-370-9179 to schedule your window, virtual or compassionate care visit.


Weekly Phone Recording | Friday, February 12, 2021

Since our last phone notification on February 5, there have been no new resident Covid-19 cases reported at Mount View. One employee has tested positive for Covid-19, however the employee last worked on January 29 in Food Services and was not in the building during a period of possible transmissibility. We will continue with our diligent infection prevention practices including employee screening amultiple time per shift, wiping frequently touched surfaces and wearing masks and appropriate PPE to keep our residents, employees and community healthy.

Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor visitation is closed at this time, virtual and compassionate care visits continue. Window visits are now available to be scheduled. All details are available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section. Please call 715-370-9179 to schedule your visit.

If you are dropping of valuables or money for residents at our front entrance, please inform our staff so that we may lock these items in a secure location while they await staff to personally deliver them. We appreciate your attention on this.

Remember to send your loved one a Valentine’s Day eCard, free of charge! Valentine’s are printed and hand-delivered to residents. Visit www.norcen.org/ecards to send your card for any occasion.

Thank you for your continued support. Have a great weekend and Happy Valentine’s Day.


Case Update | Thursday, February 11, 2021

North Central Health Care has been informed that one employee has tested positive for Covid-19. The employee last worked on January 29 in a support program on the Wausau Campus, does not provide direct care to residents, was not experiencing any symptoms while at work and wore the appropriate PPE at all times. It has been confirmed that the employee was not in building during a period of possible transmissibility.


Weekly Phone Recording | Friday, February 5, 2021

Since our last phone notification on January 29, there have been no new resident or employee Covid-19 cases reported at Mount View. We will continue with our diligent infection prevention practices including employee screening at multiple time per shift, wiping frequently touched surfaces and wearing masks and appropriate PPE to keep our residents, employees and community healthy. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials.

Outdoor patio visitation is closed at this time, virtual and compassionate care visits continue and window visits are now available to be scheduled. Window visits are taking place next to the main Mount View entrance, at door #1. Window visits will run on Mondays, Tuesdays, and Thursdays from 10 am to 3 pm and are limited to 20 minutes. All window visits will be scheduled through our Volunteer Services program by calling 715-370-9179.

The windows will remain closed at all times and whiteboards will be provided. Visitors are encouraged to bring a cell phone along as staff will assist residents with communicating and holding a phone as needed. More information and details are available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section.

As always, we thank you for your continued support and we hope you have a wonderful and safe weekend.



Weekly Phone Recording | Friday, January 29, 2021

Since our last phone notification on January 22, there have been no new resident or employee Covid-19 cases reported at Mount View. Looking back we have not had a positive resident case since December 12 and have not had a positive employee case since January 11. We are very pleased to see this trend continue. We know that our diligent screening and infection prevention practices at all NCHC locations are working to prevent illness, but we will remain committed to these practices to keep our residents, employees and community healthy. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time, while virtual and compassionate care visits continue.

In collaboration with our Volunteer Services staff, scheduled windows visits will begin on Monday, Feb. 1. These window visits will be located next to the main Mount View entrance, at door #1. Window visits will run on Mondays, Tuesdays, and Thursdays from 10 am to 3 pm and are limited to 20 minutes. All window visits will be scheduled through our Volunteer Services program by calling 715-370-9179. The windows will remain closed at all times and whiteboards will be provided. Visitors are encouraged to bring a cell phone along as staff will assist residents with communicating and holding a phone as needed. More information and details are available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section.

As always, we thank you for your continued support and we hope you have a wonderful and safe weekend.


Weekly Phone Recording | Friday, January 22, 2021

Since our last phone notification on January 15, there have been no new resident or employees Covid-19 cases reported at Mount View. There are currently no Covid-19 positive residents within the facility. We are very pleased to see this trend continuing across all our programs. We will continue with diligent screening and infection prevention practices at all NCHC locations, including routine employee Covid-19 testing twice per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time, while virtual and compassionate care visits continue.

Over the last few weeks, in addition to vaccine clinics being held for residents and staff, our Mount View team has been preparing plans for scheduled outdoor window visits. In collaboration with our Volunteer Services staff, scheduled windows visits will begin on Monday, Feb. 1. These window visits will be located next to the main Mount View entrance, at door #1. Window visits will run on Mondays, Tuesdays, and Thursdays from 10 am to 3 pm and are limited to 20 minutes. All window visits will be scheduled through our Volunteer Services program by calling 715-370-9179. The windows will remain closed at all times and whiteboards will be provided. Visitors are encouraged to bring a cell phone along as staff will assist residents with communicating and holding a phone as needed. More information and details are available on our website at www.norcen.org/Family in the Nursing Home Visitation Policy and Safety Guidelines Section.

As always, we thank you for your continued support and we you have a wonderful and safe weekend.


Weekly Phone Recording | Friday, January 15, 2021

Since our last phone notification on January 7, there have been no new resident Covid-19 cases reported at Mount View and 5 employee cases reported. Case details can be found below. There are currently no Covid-19 positive residents within the facility.

Routine resident testing will continue weekly for Northwinds & Southern Reflections residents and all-staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time, while virtual and compassionate care visits continue.

Over the last few weeks, North Central Health Care held Covid-19 vaccine clinics on-site and successfully administered the first dose of the vaccine to 183 residents and 433 employees of Mount View and Pine Crest Nursing Homes. 93% of Mount View Care Center residents have received their 1st dose of the Covid-19 vaccine. We continue to receive positive feedback from residents and staff about the clinics run in partnership with Walgreens Pharmacy and our NCHC nursing staff. The next vaccine clinic for residents to receive 1st dose or 2nd dose Covid-19 vaccines will be on February 2.

Just as a reminder, we have Covid-19 resources and information available for you and your family online including videos, links and frequently asked questions and answers. Please visit our website at www.norcen.org/Family for more information. Have a wonderful and safe weekend.


Case Update | Monday, January 11, 2021

North Central Health Care has been informed that 2 employees have tested positive for Covid-19 through routine testing. The employees, who worked in Northwinds and Southern Reflections, were not experiencing any symptoms while at work and wore the appropriate PPE at all times. It has been confirmed both employees were in the building during a period of possible transmissibility.

Update: One additional employee from Mount View has tested positive for Covid-19 through routine testing. The employee last worked in direct care on December 31 and wore the appropriate PPE at all times while in the building. The employee was not working in the building during a period of possible transmissibility, however was in the building for an unrelated appointment during a period of possible transmissibility. They did not have resident contact at that time and were not on any unit.


Case Update | Friday, January 8, 2021

North Central Health Care has been informed that 2 employees have tested positive for Covid-19 through routine testing. The first employee last worked on Gardenside Crossing on January 2, was not symptomatic at work and was not in the building during a period of possible transmissibility. The second employee last worked on Northwinds Vent on January 6, was not experiencing any symptoms while at work wore the appropriate PPE while in the building. It has been confirmed the employee was in the building during a period of possible transmissibility.


Weekly Phone Recording | Thursday, January 7, 2021

Since our last phone notification on December 23 there have been no new resident Covid-19 cases reported at Mount View and 3 employee cases reported through routine testing. Two employees from Northwinds Vent were reported on December 28. These employees have already been cleared to return to work in accordance with CDC return to work guidelines and case details are found on our website. The third positive employee reported today, last worked on Southern Reflections December 31, was not experiencing symptoms at work and was not in the building during a period of possible transmissibility. There are currently no Covid-19 positive residents within the facility.

Routine resident testing will continue weekly only for Northwinds Vent residents and all-staff testing will continue to take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time, while virtual and compassionate care visits continue.

In the last week, Mount View Care Center held our first Covid-19 vaccine clinics and successfully administered the first dose of the vaccine to 117 residents and over 300 front line staff. We have received positive feedback from residents and staff with how smoothly the clinic operated. Clinics are run in partnership with Walgreens Pharmacy. We thank you for your questions and for helping our residents get their consent forms completed quickly before the holidays. We have additional vaccine clinics scheduled for our staff over upcoming weeks and additionally the 2nd dose of the vaccine scheduled in February for residents and staff.

Just as a reminder, we have several Covid-19 vaccine resources and information available for you and your family to review online including videos, links and frequently asked questions and answers. Please visit our website at www.norcen.org/Family for more information.

Thank you again for your continued support of our residents and staff. Happy New Year.


Case Update | Monday, December 28, 2020

North Central Health Care has been informed that 2 employees have tested positive for Covid-19. The employees last worked on Northwinds Vent on December 23 and 25 and wore the appropriate PPE while in the building. It has been confirmed both employees were in the building during a period of possible transmissibility.


Case Update | Friday, December 25, 2020

North Central Health Care has been informed that one employee has tested positive for Covid-19. The employee last worked on Northwinds Vent and wore the appropriate PPE while in the building. It has been confirmed the employee was in the building during a period of possible transmissibility.


Weekly Phone Recording | Wednesday, December 23, 2020

Since our last phone notification on December 18 there have been no new resident or employee cases reported at Mount View. There is currently 1 resident total within the facility who is positive for Covid-19 and located in Lake View Heights.

Routine resident testing will continue weekly and staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time. Virtual and compassionate care visits will continue.

As we await the arrival of the vaccine to our facility, we have created several resources for you and your family to review online including videos, links and frequently asked questions and answers. If you have not already returned the consent or declination form as a representative, please do so as soon as possible, so that we are prepared to administer vaccines when they arrive.

If you are dropping off items for residents on the holidays, we will have staff available to deliver those items right away for you. On Christmas Eve and Christmas Day, as well as New Year’s Eve and New Year’s Day, please being all deliveries to the main entrance of Mount View at door #1, from 1 pm to 5 pm. Deliveries outside these holidays can continues Monday – Friday, 12 pm to 6 pm.

While this year has been difficult for residents, families and staff, we appreciate your unwaivering support, love and appreciation. Thank you and happy holidays.


Weekly Phone Recording | Friday, December 18, 2020

Since our last phone notification on December 11 there has been 1 new resident case reported at Mount View. There is currently 1 resident total (updated late morning 12/18) within the facility who are positive for Covid-19 with all residents located on the Lake View Heights unit.

In the last week, there has also been 1 new employee case reported through routine testing on Southern Reflections. All other staff have recovered and been cleared to return to work using the CDC guidelines established. All case details can be found online on our website. While our Covid-19 case reports have drastically reduced in the last week, our commitment to preventing the spread of illness has not changed. Our staff are still wearing the appropriate PPE at all times, monitoring for symptoms, screening multiple times per shift and staying home when they are ill.

Routine resident testing will continue weekly and staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time. Virtual and compassionate care visits will continue.

Representatives and guardians should have received information by mail or email regarding the Covid-19 vaccination for residents. As we await the arrival of the vaccine to our facility, we have created several resources for you and your family to review online including videos, links and frequently asked questions and answers. Please refrain from turning to social media if you have questions, as the sources and information may not be reliable. Our website has links to information from the CDC and our medical staff that we have gathered for you to easily access. Visit the Covid-19 Vaccinations Page. If you have not already returned the consent or declination form as a representative, please do so as soon as possible, so that we are prepared to administer vaccines when they arrive.

If you are dropping off items for residents on the holidays, we will have staff available to deliver those items right away for you. On Christmas Eve and Christmas Day, as well as New Year’s Eve and New Year’s Day, please being all deliveries to the main entrance of Mount View at door #1, from 1 pm to 5 pm. Deliveries outside these holidays can continues Monday – Friday, 12 pm to 6 pm.

If you have any questions, please visit our website at www.norcen.org/Family or contact our social work team. Please be safe and be well.


Case Update | Sunday, December 13, 2020

North Central Health Care has been informed of one employee and one residents who have tested positive for Covid-19. The employee last worked on December 10 on Southern Reflections, was not experiencing any symptoms while at work and wore the appropriate PPE while in the building. Routine testing discovered this case and it has been confirmed the employee was in the building during a period pf possible transmissibility. The positive resident, who is no longer in our facility, was on Northern Reflections and it has been confirmed was in the building during a period of possible transmissibility.


Weekly Phone Recording | Friday, December 11, 2020
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Since our last phone notification on December 4, there has been 1 new resident case reported at Mount View. There are currently 3 residents total within the facility who are positive for Covid-19 with all residents located on the Lake View Heights unit. In the last week, there has also been 2 new employee cases reported. All other staff have recovered and been cleared to return to work using the CDC guidelines established. All case details can be found below.

Routine resident testing will continue weekly and staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time. Virtual and compassionate care visits will continue.

Representatives and guardians will be receiving information by mail or email regarding the Covid-19 vaccination for residents. As we await full approval for administering the vaccine, we are asking you to review this information carefully and return the consent or declination form as soon as possible, and no later than December 18. We want to be as prepared when the vaccine arrives so that we may begin our vaccination program. You may have seen some media coverage this week regarding our plans. You can visit our website at www.norcen.org and looks for our news section at the bottom of our homepage. We will also be sharing videos, resource information and frequently asked questions for residents and families to address your top questions and concerns regarding the Covid-19 vaccine. Please visit our website Family page for the latest information.

If you have any questions, please visit our website or contact our social work team. Please be safe and be well.


Case Update | Monday, December 7, 2020

North Central Health Care has been informed of one employee who has tested positive for Covid-19 through routine testing. The employee last worked on December 1 on Southern Reflections, was not experiencing any symptoms while at work and wore the appropriate PPE while in the building. This employee was not in the building during a period pf possible transmissibility.


Case Update | Sunday, December 6, 2020

North Central Health Care has been informed of one employee who has tested positive for Covid-19 through routine testing. The employee from Food Services does not provide direct care to residents, was not experiencing any symptoms while at work and wore the appropriate PPE while in the building. All other routine resident testing has come back and there are no additional Covid-19 positive results.


Case Update | Saturday, December 5, 2020

North Central Health Care has been informed of 1 resident who has tested positive for Covid-19 through routine testing. The resident is from Northern Reflections and has been relocated to the Covid-positive unit of Lake View Heights, where currently all positive residents cases are located.


Weekly Phone Recording | December 4, 2020
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Since our last phone notification on November 25, there has been 8 new resident cases reported at Mount View. There are currently 14 residents total within the facility who are positive for Covid-19 with all residents located on the Lake View Heights unit.

In the last week, there has also been 4 new employees case reported. One each in Life Enrichment, Northwinds Vent, Laundry and Food Services. Mount View currently has 4 staff total who tested positive for Covid-19 and are not working. All other staff have recovered and been cleared to return to work using CDC guidelines established.

All case details can be found below. Routine resident testing will continue weekly and staff testing will take place 2 times per week. Our team continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. Outdoor scheduled visitation is closed at this time. Virtual and compassionate care visits will continue.

As a reminder, our parking lot at the front of Mount View is complete and now available for you to park in to drop off packages at our main entrance at Door #1. Please bring non-perishable items for delivery. Staffing is only available to accept deliveries Monday through Friday, 12 pm to 6 pm.

If you have any questions, please visit our website or contact our social work team. Please be safe and be well.


Case Update | Thursday, December 3, 2020

North Central Health Care has been informed of 2 residents who have tested positive for Covid-19 through routine testing. The residents are from Lake View Heights and have been relocated to the Covid-positive unit of Lake View Heights, where currently all positive residents cases are located.


Case Update | Monday, November 30, 2020

North Central Health Care has been informed of three additional employees who have tested positive for Covid-19. Two employees were results of routine testing. All employees were asymptomatic at work. The first employee works in Laundry and does not provide direct care or work in the same building as residents. The second employee works in Food Services, last worked on November 20 and was not in the building during a period of possible transmissibility. The third employee last worked on November 27 in Northwinds, wore the appropriate PPE at all times as required and was in the building during a period of possible transmissibility.


Case Update | Sunday, November 29, 2020

North Central Health Care has been informed of one employee from our Life Enrichment team who has tested positive for Covid-19. The employee last worked in Gardenside Crossing and Southern Reflections on Thanksgiving Day, was not symptomatic at work and was wearing the appropriate PPE at all times, however would have been in the building during a period of possible transmissibility.


Case Update | Saturday, November 28, 2020

North Central Health Care has been informed of two additional residents in Northern Reflections who have tested positive for Covid-19. The residents have been relocated to Lake View Heights, where currently all positive residents are located. Staffing in this area is dedicated to the care of these residents and will not be working in other parts of the building.


Case Update | Friday, November 27, 2020

North Central Health Care has been informed of two additional residents in Northern Reflections who have tested positive for Covid-19. The residents have been relocated to Lake View Heights, where currently all positive residents are located. Staffing in this area is dedicated to the care of these residents and will not be working in other parts of the building.


Case Update | Thursday, November 26, 2020

North Central Health Care has been informed of two additional residents in Northern Reflections who have tested positive for Covid-19. The residents have been relocated to Lake View Heights, where currently all positive residents are located. Staffing in this area is dedicated to the care of these residents and will not be working in other parts of the building.


Case Update | Wednesday, November 25, 2020

North Central Health Care has been informed of two additional employees and one resident who have tested positive for Covid-19. Both employees last worked on November 22 in Southshore and Northwinds Vent, were not experiencing symptoms at work and were in the building during a period of possible transmissibility. The additional positive resident case was reported on Lake View Heights. All positive resident cases are located on Lake View Heights.


Previous Phone Recordings for MVCC: Nov. 20, 2020 | Nov. 21, 2020 | Nov. 23, 2020 | Nov. 25, 2020

Click here for current case totals within the facility and contact information.

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