For Our Families and Loved Ones

Family Photo header

The safety and health of your loved one is our top priority, along with making sure you have the information you need in a timely manner. Our goal is be able to quickly provide our residents’ families and representatives with up to date information and news regarding operations within our nursing homes.

Covid-19 Updates:

CURRENT ACTIVE* COVID-19 CASES:
Mount View Care Center
Residents - 4 (4th Floor)
Staff - 10
Mount View Case Updates, Details & Weekly Phone Calls

Pine Crest Nursing Home
Residents - 0
Staff - 2
Pine Crest Case Updates, Details & Weekly Phone Call

* Active cases are residents who are currently under the care of NCHC's skilled nursing facilities and tested positive. Residents or staff who are recovered or discharged are removed from the active case count above.

Nursing Home Visitation Policy and Safety Guidelines

Current Visitation Status:

Mount View Care Center:
In-Person visitation is OPEN 10 am - 6pm Thursday, 7 am - 7 pm Friday and 10 am - 6pm on Weekends. Visitors to ALL Units will require additional PPE precautions when visiting due to positive case reports and 4 active resident cases in the building. Compassionate care and virtual visits are available. See case details here. (updated December 1 2021)

Pine Crest Nursing Home:
In-Person visitation is OPEN 9 am - 4 pm Thursday & Friday and 9 am - 3 pm on Weekends. Face masks are required for all visitors. Compassionate care and virtual visits are available. See case details here. (updated November 29, 2021)

Please see all visitation regulations below.

DELIVERIES FOR RESIDENTS: Deliveries of non-perishables can be made during designated visiting hours only.


New Visitation Guidelines at NCHC Nursing Homes 11/16/21

Centers for Medicare and Medicaid Services (CMS) recently announced a change to nursing home visitation that impacts Mount View Care Center and Pine Crest visitation regulations. The new announcement requires nursing homes to allow visitation to residents, even if the unit is under enhanced or Covid-19 precautions due to outbreak or illness, as long as the visitor adheres to the current PPE requirements in place.

Therefore, visitors will no longer be informed that visitation is restricted for unvaccinated or vaccinated residents, or restricted for units under enhanced precautions. Visitors will be allowed during visiting hours and must adhere to the PPE precautions in place such as surgical mask, N95, eye protection, gloves and gown while visiting.

We will continue to inform families of the cases reported, and the information above will alert you to additional PPE precautions required while you are visiting. See updated guidelines below.


What You Need To Know BEFORE Your Indoor Visit

Indoor Visitation Information & Guidelines

Prior to Your Indoor, In-Room Visit

  • Scheduling is not required*. You may visit as many times as you wish during open visiting hours.
  • No more than two (2) visitors may be with any one resident at a time. One (1) child is welcome to visit but must be under the supervision of the adult at all times, this counts as person number two (2).
  • If the resident or the unit the resident lives on in on outbreak status or enhanced precautions, the visits will be put on hold until they are removed from precautions.
  • Pets are temporarily not allowed at Mount View. Pets are allowed at Pine Crest.

Upon Arrival

  • Visitors should park in the main parking lot and enter through the main entrance at each facility. Mount View is located at 2400 Marshall Street: Enter at Door#1. Pine Crest is located at 2100 E 6th Street: Enter through main entrance. Handicap-designated spots should be used only for those who require use.
  • All visitors will be screened upon arrival. Please ring the doorbell and someone will greet you to ask you a few COVID symptom questions, take your temperature and provide you with a face mask and face shield.
  • Upon arrival, Covid-19 screening is required including questions about your Covid-19 vaccination status, signs of illness, exposure to Covid-19 in last 14 days and completing a temperature check.
  • After the required screening, you may proceed to the resident's room for your visit. Visits do not have a time limit however must be completed by the end of visiting hours each day (noted above).
  • Alcohol-based hand sanitizer will be required before proceeding into facility and after your visit and will be provided.

During Your Visit

  • Masks will be provided and must be worn at all times and fully cover your nose and mouth.
  • If the unit or resident that you are visiting requires additional personal protective equipment, such as N95, face shields, goggles, gown or gloves, visitors will be required to wear the additional PPE to visit. Staff will assist you with these requirements at the time of your visit.
  • Visitors will maintain 6-foot social distancing from those in hallways and other areas on way to resident room.
  • Visitors are not allowed to access other parts of building other than designated visiting space or the resident’s room. You must immediately exit the facility after your visit.
  • If you are bringing food to eat with a resident, the food must be consumed in the resident's room. Visitors are not allowed to dine with residents in shared dining areas.

Visiting With Pets at Any NCHC Facility

To provide safe and therapeutic contact with animals and to promote the emotional well-being of the patients, residents, and clients, NCHC requires owners and pets to follow the Animal Visitation Policy when visiting any NCHC facility, including Mount View Care Center and Pine Crest Nursing home. Please visit our Visiting NCHC with Pets for full details.


Virtual Visits

Virtual Visits use various electronic devices to visit with residents.

  1. iPads and phones will be available to residents for use. Staff will assist with communication and/or holding the phone as needed. Stands are also available to support the iPads for independent hands free conversations.
  2. iPads and phones will be sanitized per organization guidelines between use.

To Schedule A Virtual Visit
Mount View Care Center
Contact the unit social worker or call unit directly to make arrangements. Contact phone numbers listed below.
Pine Crest
715.539.2549 Life Enrichment


Outdoor Visitation

Outdoor visits include all forms of patio, window and visits that take place outside the nursing home buildings and follow all visitation guidelines listed above including screening and use of masks and alcohol-based hand sanitizer.

To Schedule An Outdoor or Patio Visit
Mount View Care Center
Scheduling not required if visitation is open.
Pine Crest
715.539.2549 Life Enrichment

Questions? Call Us!

If you have any questions, please contact the Mount View or Pine Crest social work team. They are here for you and your families!

Mount View Care Center Social Services

  • Social Services Coord 715.848.4373
  • Southshore 715.848.4412
  • Northwinds Vent 715.848.4345
  • Northern Reflections 715.848.4578
  • Legacies by the Lake 715.848.4593
  • Life Enrichment/Visitation Scheduling 715.370.9179

Pine Crest Social Services

  • Social Services 715.539.2544 or715.539.2545
  • Life Enrichment 715.539.2549
  • Main Line:715.536.0355

Sign Up for General NCHC Email Notifications

Visit Our Covid-19 Vaccinations Information Page!

You will find all the latest information regarding the Covid-19 vaccination for residents. Factual, reliable information, links and videos.


Covid-19 Testing of Residents and Nursing Home Employees

You and your loved ones may have questions about Covid-19 testing, so we will continue to provide the information shared previously in May on this Question/Answer Sheet available below, or you may contact the social work team with any questions. We have also provided a copy of the resident consent form that is used for Covid-19 testing that you can review.

View or print: Question/Answer Sheet Regarding Covid-19 Testing for Residents

View or print: Consent Form for Covid-19 Testing for Residents


Phone Notification System

The primary contact for each nursing home resident will be receiving a recorded phone call as needed to update you with Covid-19 related announcements and news. These notifications are part of our efforts to keep you informed and meet the new requirements by CMS.

As of Monday, May 11, 2020 all nursing homes in the US are required by CMS to inform our residents, their representatives and families of any confirmed or suspected COVID-19 cases in their facility. The communication must occur by 5 p.m. the next calendar day following each occurrence. That may be a single case; or three or more residents or staff with new respiratory symptoms occurring within 72 hours of one other. Additionally, NCHC reports information weekly to the CDC.

If you have any questions, you can always call the social work team or email info@norcen.org.


Quick Links for Covid-19 Resources

Visit these pages for additional information regarding our efforts to keep you safe and informed.

Covid-19 Resources & Information

Protecting Your Health

Mental Health & Covid-19