For Our Families and Loved Ones

Information and News Regarding Operations Within Our Nursing Homes

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The safety and health of your loved one is our top priority, along with making sure you have the information you need in a timely manner. Our goal is be able to quickly provide our residents’ families and representatives with up to date information and news regarding operations within our nursing homes.

Visit Our Covid-19 Vaccinations Information Page!

You will find all the latest information regarding the Covid-19 vaccination for residents. Factual, reliable information, links and videos.


Covid-19 Updates:

CURRENT ACTIVE* COVID-19 CASES:
Mount View Care Center
Residents - 0
Staff - 1
Mount View Case Updates & Details

Pine Crest Nursing Home
Residents - 0
Staff - 0
Pine Crest Case Updates & Detail

* Active cases are residents who are currently under the care of NCHC's skilled nursing facilities and tested positive. Residents or staff who are recovered or discharged are removed from the active case count above.

Nursing Home Contact Information

If you have any questions, please contact the Mount View or Pine Crest social work team. They are here for you and your families!

Mount View Care Center Social Services

  • Social Services Coord 715.848.4373
  • Southshore 715.848.4412
  • Northwinds Vent 715.848.4345
  • Northern Reflections 715.848.4578
  • Legacies by the Lake 715.848.4593
  • Life Enrichment/Visitation Scheduling 715.370.9179

Pine Crest Social Services

  • Social Services 715.539.2544 or715.539.2545
  • Life Enrichment 715.539.2549
  • Main Line:715.536.0355

Sign Up for General NCHC Email Notifications


Nursing Home Visitation Policy and Safety Guidelines

Please note: All scheduled visits, including outdoor, patio, window and virtual visitation are decided per unit, based on the unit's precaution level and staff availability to facilitate the visit. In collaboration with local health officials, the Director of Nursing for each nursing home, NCHC's Chief Medical Officer and Chief Nursing Officer, decisions regarding visitation are made in the best interest of those we serve, our residents and visitors.

Current Visitation Status

Mount View Care Center: Scheduled outdoor patio visits are temporarily not allowed. Scheduled virtual visits, window and compassionate care visits will be allowed. Indoor visits may now be scheduled and will begin on March 8, 2021. See below for details.

DELIVERIES FOR RESIDENTS: Deliveries of non-perishables can be made Monday – Friday, 12 noon - 6 pm at our Mount View main entrance at Door #1. The front parking lot is open and operational. Please ring the doorbell for deliveries.
(posted 2/26/21).

Pine Crest Nursing Home: Scheduled outdoor visits are temporarily not allowed. Scheduled window, virtual and compassionate care visits will be allowed. Indoor visits may now be scheduled and will begin on March 3, 2021. See below for details (forthcoming).

Policy and Guidelines Updated 2/26/21

For the safety of our residents, staff and visitors, all visitation inside the buildings at Mount View and Pine Crest is currently restricted. Any outdoor, patio, window and virtual visits allowed will REQUIRE ADVANCED SCHEDULING at each nursing home. Please call ahead to Life Enrichment. Please read our Visitation Policy and Safety Guidelines below.

Given the critical importance in limiting COVID-19 exposure in nursing homes, decisions on changing these restrictions are being made with careful review of a number of facility-level, community, and State factors, and in collaboration with State and local health officials. We will continue to operate in the best interest of our residents. Please follow the required safety policy for all visitation at our facilities with residents. It is very important that you follow these regulations, as the health and safety of our residents is our top priority. We will have to stop visitations if these regulations are not followed. Thank you for your understanding.


Scheduled Indoor Visitation(updated 3/2/21)

Indoor visits can now be scheduled for Mount View and will begin on March 8. Pine Crest indoor visitation will begin on March 3. Visitation will take place at designated indoor visiting booths. Visits must be scheduled at least one day in advance.

What You Need To Know BEFORE Your Indoor Visit

Mount View Indoor Visitation Hours, Information & Guidelines

Prior to Your Indoor Visit to Mount View

  • Starting on March 8th, indoor visitation will be 10:00am-3:00pm on Monday, Tuesday, Thursday and Friday. We will have extended hours until 6:00pm on Tuesdays. Visits will be limited to 30-minute time slots on the hour.
  • Visits must be scheduled with the Mount View Visitation Team. Please call 715-370-9179 to sign up for a visitation time.
  • No more than two (2) visitors may be with any one resident at a time. One (1) child is welcome to visit but must be under the supervision of the adult at all times, this counts as person number two (2).
  • If the resident or the unit the resident lives on in on outbreak status or enhanced precautions, the visits will be put on hold until they are removed from precautions.

Upon Arrival to Mount View

  • Visitors will be allowed to park in the handicapped parking spots in the main Mount View parking lot.
  • You will need to be screened at the Mount View main entrance (door #1). Please ring the doorbell and someone will greet you to ask you a few COVID symptom questions, take your temperature and provide you with a face mask and goggles.
  • After the required screening, you will proceed just inside entrance to the gift shop area to meet your loved one.

During Your Visit at Mount View

  • Visitors will adhere to prescheduled 30-minute visit period.
  • Visitors and residents must both complete appropriate hand hygiene before and after the visit.
  • Visitors and residents must wear a face mask (and goggles for the visitors) for the entire visit. Face masks and goggles will be provided upon arrival and screening.
  • Social distancing must be maintained between the visitor and resident, at all times. No physical touching will be allowed, including hand holding, hugging, or kissing. Visits will take place in a booth with plexi glass between the visitor and the resident.
  • Please maintain your social distance (minimum of six feet) from other residents who may be in the Mount View lobby at the time of your visit.

Pine Crest Indoor Visitation Hours, Information & Guidelines

We are excited to share that Pine Crest is ready to implement socially distanced, resident and family indoor visitation beginning on Wednesday, March 3rd.

Prior to Your Indoor Visit to Pine Crest

  • Indoor visits must be scheduled in advance.
  • Visitations can be scheduled for Mondays, Tuesdays, Wednesdays and Fridays from 8:30am-6:30pm, Thursdays 8:30am-4pm, and Saturdays & Sundays 11am-5:30pm.
  • Visitors will adhere to prescheduled 30-minute visit period.
  • Please call the Pine Crest Life Enrichment Team at 715.539.2549 to schedule your indoor, window or virtual visit.
  • Compassionate care visits can be scheduled by calling our main office at 715.536.0355.

During Your Visit at Pine Crest

  • Visitors and residents must both complete appropriate hand hygiene before and after the visit.
  • Visitors and residents must wear a face mask (and goggles for the visitors) for the entire visit. Face masks and goggles will be provided upon arrival and screening.
  • Social distancing must be maintained between the visitor and resident, at all times. No physical touching will be allowed, including hand holding, hugging, or kissing. Visits will take place in a visitation booth.
  • Please maintain your social distance (minimum of six feet) from other residents who may be in the Pine Crest lobby at the time of your visit.

Scheduled Window Visitation(updated 2/5/21)

Window visits can now be scheduled for Mount View and Pine Crest and take place outside the nursing homes main entrances. Visits must be scheduled at least one day in advance.

Scheduled Window Visitation Hours and Information

Mount View Window Visits

  • Mondays, Tuesdays and Thursdays 10:00 am to 3:00 pm.
  • These visits are limited to 20 minutes and take place outside the main entrance at Door #1.
  • Visits must be scheduled at least 1 day in advance.
  • All window visits will be scheduled through our Life Enrichment and Volunteer Services department by calling 715-370-9179.

Pine Crest Window Visits

  • Mondays, Tuesdays, Wednesdays and Fridays from 8 am-7 pm, Thursdays from 8am-4pm, and Saturdays and Sundays from 11 am-5:30 pm.
  • Window visits are limited to 30 minutes.
  • All window visits will be scheduled through our Life Enrichment department by calling 715-539-2549.

What You Need To Know BEFORE Your Window Visit

Using cellular phones and whiteboards to visit with resident while outside the building. All scheduled visits will be at the Main entrance of Mount View at Door#1 and the Main Entrance vestibule at Pine Crest.

  1. Staff will supervise, assist residents to and from the window and with communicating and/or holding the phone, as needed.
  2. Windows will remain closed at all times and whiteboards will be provided as needed.
  3. Visitors are encouraged to bring a cell phone to communicate with the resident.
  4. Phones and/or whiteboards will be sanitized per guidelines, before and after use.
  5. Window visits will not be allowed for residents that are on a unit that is in outbreak status.

To Schedule An Outdoor Window Visit
Mount View Care Center
715.370.9179 Visitation Team
Pine Crest
715.539.2549 Life Enrichment


Virtual Visits

Virtual Visits use various electronic devices to visit with residents.

  1. iPads and phones will be available to residents for use. Staff will assist with communication and/or holding the phone as needed. Stands are also available to support the iPads for independent hands free conversations.
  2. iPads and phones will be sanitized per organization guidelines between use.

To Schedule A Virtual Visit
Mount View Care Center
715.370.9179 Visitation Team
Pine Crest
715.539.2549 Life Enrichment


Outdoor Visitation (Currently Suspended due to Weather)

Outdoor visits include all forms of patio, window and visits that take place outside the nursing home buildings.

Outdoor Visitation Hours

  • Mount View Outdoor Visits are Monday-Friday 10:00AM-4:00PM. CURRENTLY SUSPENDED Due to Weather
  • Pine Crest Outdoor Visits are Monday-Friday 8:30AM-6:30PM, Saturday 8AM-2:30PM and Sunday 1:30PM-6:30PM CURRENTLY SUSPENDED Due to Weather

What You Need To Know BEFORE Your Outdoor Visit

Visitation is decided per unit, based on unit’s precaution level and staff availability to facilitate outdoor visits.

  1. Residents may have one visit per week, two (2) visitors per visit, and are limited to 30 minutes a visit.
  2. Visits must be scheduled at least one day in advance and visitors must adhere to prescheduled visit time. To cancel, visitors will call Life Enrichment.
  3. Staff will assist residents to and from the visit.
  4. Visitors may not enter the building at any time.
  5. No exchanges may happen at the visit. Visitors must bring items to the front entrance.
  6. Visitors under the age of 12 must be in the control of the adults who brought them and will comply with social distancing requirements.
  7. Pets must be on a leash, under the control of the visitor, and must prove rabies vaccination via tag or vaccination records.
  8. All visits are weather permitting.
  9. North Central Health Care has the right to deny outdoor visits to specific residents if the resident is at risk of abuse or harm or if the resident or visitor does not comply with infection prevention and control guidance.

We invite you bookmark and share this page with your family and friends who may not be on this call list. You can also visit our pages on Facebook and Twitter.

To Schedule An Outdoor or Patio Visit
Mount View Care Center
715.370.9179 Visitation Team
Pine Crest
715.539.2549 Life Enrichment


Outdoor Visitation Requirements

Required Screening for ALL Outdoor Visits

  • Visitors must call Life Enrichment at least 24 hours in advance for prescreening (report temperature, answer questions about signs and symptoms of COVID-19, communicate travels outside of Lincoln/Langlade/Marathon counties, and attest to COVID-19 status if known).
  • Upon arrival, visitors will be screened: for fever, answer questions related to signs and symptoms of COVID-19, and attest to COVID-19 status if known, and communicate travels outside of Lincoln/Langlade/Marathon counties within the last 14 days at designated outdoor table. All visitors will sign in/sign in agreement and provide phone number and the city they live in.
  • Any visitor under investigation for COVID-19 or actively not well will not be permitted to visit.

Infection Prevention Requirements for ALL Outdoor Visits

  • Residents and visitors must wear face masks at all times, unless medically contraindicated, and are encouraged to bring their own. If they don’t have one, on will be provided by staff.
  • Residents and visitors will use alcohol-based hand rub properly before and after the visit. A sign explaining how to sanitize will be located at the check-in table.
  • No physical contact (e.g., hand holding, hugging, kissing) between residents and visitors is allowed.
  • Residents and visitors must socially distance a minimum of six (6) feet.
  • Staff will sanitize visiting surfaces with germicidal wipes per guidelines, after each visit.

Covid-19 Testing of Residents and Nursing Home Employees

You and your loved ones may have questions about Covid-19 testing, so we will continue to provide the information shared previously in May on this Question/Answer Sheet available below, or you may contact the social work team with any questions. We have also provided a copy of the resident consent form that is used for Covid-19 testing that you can review.

View or print: Question/Answer Sheet Regarding Covid-19 Testing for Residents

View or print: Consent Form for Covid-19 Testing for Residents


Phone Notification System

The primary contact for each nursing home resident will be receiving a recorded phone call as needed to update you with Covid-19 related announcements and news. These notifications are part of our efforts to keep you informed and meet the new requirements by CMS.

As of Monday, May 11, all nursing homes in the US are required by CMS to inform our residents, their representatives and families of any confirmed or suspected COVID-19 cases in their facility. The communication must occur by 5 p.m. the next calendar day following each occurrence. That may be a single case; or three or more residents or staff with new respiratory symptoms occurring within 72 hours of one other. Additionally, NCHC reports information weekly to the CDC.

If you have any questions, you can always call the social work team or email info@norcen.org.


Quick Links for Covid-19 Resources

Visit these pages for additional information regarding our efforts to keep you safe and informed.

Covid-19 Resources & Information

Protecting Your Health

Mental Health & Covid-19