For Our Families and Loved Ones

Information and News Regarding Operations Within Our Nursing Homes

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The safety and health of your loved one is our top priority, along with making sure you have the information you need in a timely manner. Our goal is be able to quickly provide our residents’ families and representatives with up to date information and news regarding operations within our nursing homes.

Covid-19 Updates

CURRENT ACTIVE* COVID-19 CASES:
Mount View Care Center
Residents - 0
Staff - 3

Pine Crest Nursing Home
Residents - 1
Staff - 2

* Active cases are residents who are currently under the care of NCHC's skilled nursing facilities and tested positive. Residents or staff who are recovered or discharged are removed from the active case count above.

Mount View Care Center Families

Mount View Visitation Map and Instructions Updated 9/11/20
Phone Message | October 24, 2020

Mount View has received more results of routine weekly employee testing. As a result, one additional employee from Mount View tested positive for Covid-19. The employee worked last in Southern Reflections on October 21 and was not symptomatic at work. It has been determined that the employee was in the building during a period of possible transmissibility. Due to the enhanced precautions in effect at Mount View in both Northern and Southern Reflections, when caring for residents employees wear additional personal protective equipment including an N95 mask, face shield or goggles, gown and gloves. Currently there are no Covid-19 positive residents within the building.

All scheduled outdoor and window visits remain cancelled at this time. Virtual visits will continue as our staffing is able accommodate. Compassionate care visits will continue. NCHC is in close contact with the Marathon County Health Department and is following recommendations by the CDC.

We will continue with regular screening and testing of all staff and residents. Routine testing is proving effective at identifying staff who may not be experiencing symptoms, and may be positive for Covid-19. All staff cases reported in the month of October have all been identified through routine testing.

As we enter the weekend, we ask you to continue to take these steps to prevent the spread of illness: Wear your mask, wash your hands, avoid gatherings of all sizes, stay home as much as possible and stay home when you are ill. Be safe and be well.

If you have questions, please contact the social work team. All contacts are at the bottom of this page. Please be safe and be well.

Previous Phone Recording for Pine Crest: Oct. 15, 2020 | Oct. 17, 2020 | Oct. 20, 2020


Pine Crest Families

Phone Message | October 23, 2020

North Central Health Care has been informed that a Pine Crest resident has tested positive for COVID-19. The resident is within a unit that is already under isolation precautions and it is believed that the case is unrelated to the previous staff cases reported at Pine Crest earlier this week. Regular resident testing will continue weekly and staff testing will increase to 2 times per week. There are no additional Covid-19 positive staff reported at Pine Crest.

Our team continues close contact with the Lincoln County Health Department and is following recommendations by the CDC, state and local health officials. There are no changes to scheduled visitation at this time. Scheduled outdoor patio, window, virtual and compassionate care visits are allowed for units and residents who are not currently on enhanced precautions. Three units on North and our Rehab unit will remain on enhanced precautions at this time.

We strongly encourage families that participate in transporting residents to and from appointments to transport your loved one only for emergent reasons. Pine Crest does plan and coordinate transportation for any appointments that need to occur for our residents outside the facility. This will decrease the chance that residents and families may have of exposing one another to Covid-19.

As a reminder, please remind your family members who do not receive this call that they can also get these updates 24/7 on our website at www.norcen.org/Family. All visitation information is provided online and we are happy to coordinate window and virtual visits through our Life Enrichment department. You can find and share all that information on our website.

As we enter the weekend, we ask you to continue to take these steps to prevent the spread of illness: Wear your mask, wash your hands, avoid gatherings of all sizes, stay home as much as possible and stay home when you are ill. Be safe and be well.

If you have any questions, please contact the Pine Crest social work team. All contacts are at the bottom of this page.

Previous Phone Recording for Pine Crest: Oct. 8, 2020 | Oct, 17, 2020 | Oct. 22, 2020


Nursing Home Visitation Policy and Safety Guidelines

Please note: All scheduled visits, including outdoor, patio, window and virtual visitation are decided per unit, based on the unit's precaution level and staff availability to facilitate the visit. In collaboration with local health officials, the Director of Nursing for each nursing home, NCHC's Chief Medical Officer and Chief Nursing Officer, decisions regarding visitation are made in the best interest of those we serve, our residents and visitors.

Mount View Care Center: Scheduled outdoor, patio and window visits are temporarily not allowed. Virtual visits will be allowed as staffing allows. Compassionate care visits will be allowed. (posted 10/1/20)

Pine Crest Nursing Home: Scheduled outdoor patio visits, window, virtual and compassionate care visits are currently allowed. (posted 10/08/20)

Policy and Guidelines Updated 8/21/20

For the safety of our residents, staff and visitors, all visitation inside the buildings at Mount View and Pine Crest is restricted until further notice to prevent the spread of illness. Scheduled outdoor, patio and virtual visits are allowed but do REQUIRE ADVANCED SCHEDULING at each nursing home. Please call ahead to Life Enrichment. At this time we are not allowing window visits at any Mount View Care Center Facilities. Please read our Visitation Policy and Safety Guidelines below.

Given the critical importance in limiting COVID-19 exposure in nursing homes, decisions on changing these restrictions are being made with careful review of a number of facility-level, community, and State factors, and in collaboration with State and local health officials. We will continue to operate in the best interest of our residents. Please follow the required safety policy for all visitation at our facilities with residents. It is very important that you follow these regulations, as the health and safety of our residents is our top priority. We will have to stop visitations if these regulations are not followed. Thank you for your understanding.

Virtual Visits

Virtual Visits use various electronic devices to visit with residents.

  1. iPads and phones will be available to residents for use. Staff will assist with communication and/or holding the phone as needed. Stands are also available to support the iPads for independent hands free conversations.
  2. iPads and phones will be sanitized per organization guidelines between use.

To Schedule A Virtual Visit
Mount View Care Center
715.370.9179 Life Enrichment
Pine Crest
715.539.2549 Life Enrichment


Outdoor Visitation

Outdoor visits include all forms of patio, window and visits that take place outside the nursing home buildings.

Outdoor Visitation Hours

  • Mount View Outdoor Visits are Monday-Friday 10:00AM-4:00PM.
  • Pine Crest Outdoor Visits are Monday-Friday 8:30AM-6:30PM, Saturday 8AM-2:30PM and Sunday 1:30PM-6:30PM

To Schedule An Outdoor or Patio Visit
Mount View Care Center
715.370.9179 Life Enrichment
Pine Crest
715.539.2549 Life Enrichment


Outdoor Visitation Requirements

Required Screening for ALL Outdoor Visits

  • Visitors must call Life Enrichment at least 24 hours in advance for prescreening (report temperature, answer questions about signs and symptoms of COVID-19, communicate travels outside of Lincoln/Langlade/Marathon counties, and attest to COVID-19 status if known).
  • Upon arrival, visitors will be screened: for fever, answer questions related to signs and symptoms of COVID-19, and attest to COVID-19 status if known, and communicate travels outside of Lincoln/Langlade/Marathon counties within the last 14 days at designated outdoor table. All visitors will sign in/sign in agreement and provide phone number and the city they live in.
  • Any visitor under investigation for COVID-19 or actively not well will not be permitted to visit.

Infection Prevention Requirements for ALL Outdoor Visits

  • Residents and visitors must wear face masks at all times, unless medically contraindicated, and are encouraged to bring their own. If they don’t have one, on will be provided by staff.
  • Residents and visitors will use alcohol-based hand rub properly before and after the visit. A sign explaining how to sanitize will be located at the check-in table.
  • No physical contact (e.g., hand holding, hugging, kissing) between residents and visitors is allowed.
  • Residents and visitors must socially distance a minimum of six (6) feet.
  • Staff will sanitize visiting surfaces with germicidal wipes per guidelines, after each visit.

What You Need To Know BEFORE You Visit

Window Visits

*Not currently permitted at any Mount View Care Center facilities*

Using cellular phones and whiteboards to visit with resident while outside the building.

  1. Staff will supervise, assist residents to and from the window and with communicating and/or holding the phone, as needed.
  2. Windows will remain closed at all times and whiteboards will be provided as needed.
  3. Visitors are encouraged to bring a cell phone to communicate with the resident.
  4. Phones and/or whiteboards will be sanitized per guidelines, before and after use.

Outdoor Visits

Visitation is decided per unit, based on unit’s precaution level and staff availability to facilitate outdoor visits.

  1. Residents may have one visit per week, two (2) visitors per visit, and are limited to 30 minutes a visit.
  2. Visits must be scheduled at least one day in advance and visitors must adhere to prescheduled visit time. To cancel, visitors will call Life Enrichment.
  3. Staff will assist residents to and from the visit.
  4. Visitors may not enter the building at any time.
  5. No exchanges may happen at the visit. Visitors must bring items to the front entrance.
  6. Visitors under the age of 12 must be in the control of the adults who brought them and will comply with social distancing requirements.
  7. Pets must be on a leash, under the control of the visitor, and must prove rabies vaccination via tag or vaccination records.
  8. All visits are weather permitting.
  9. North Central Health Care has the right to deny outdoor visits to specific residents if the resident is at risk of abuse or harm or if the resident or visitor does not comply with infection prevention and control guidance.

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Covid-19 Testing of Residents and Nursing Home Employees

You and your loved ones may have questions about Covid-19 testing, so we will continue to provide the information shared previously in May on this Question/Answer Sheet available below, or you may contact the social work team with any questions. We have also provided a copy of the resident consent form that is used for Covid-19 testing that you can review.

View or print: Question/Answer Sheet Regarding Covid-19 Testing for Residents

View or print: Consent Form for Covid-19 Testing for Residents


Phone Notification System

The primary contact for each nursing home resident will be receiving a recorded phone call as needed to update you with Covid-19 related announcements and news. These notifications are part of our efforts to keep you informed and meet the new requirements by CMS.

As of Monday, May 11, all nursing homes in the US are required by CMS to inform our residents, their representatives and families of any confirmed or suspected COVID-19 cases in their facility. The communication must occur by 5 p.m. the next calendar day following each occurrence. That may be a single case; or three or more residents or staff with new respiratory symptoms occurring within 72 hours of one other. Additionally, NCHC reports information weekly to the CDC.

If you have any questions, you can always call the social work team (phone numbers are at the bottom of this page) or email info@norcen.org.


Quick Links for Covid-19 Resources

Visit these pages for additional information regarding our efforts to keep you safe and informed.

Covid-19 Resources & Information

Protecting Your Health

Mental Health & Covid-19


Nursing Home Social Services

If you have any questions, please contact the Mount View or Pine Crest social work team. They are here for you and your families!

Mount View Care Center Social Services

  • Social Services Coord 715.848.4373
  • Southshore 715.848.4412
  • Northwinds Vent 715.848.4578 or 715.848.4412
  • Northern Reflections 715.848.4578
  • Legacies by the Lake 715.848.4593
  • Life Enrichment 715.370.9179

Pine Crest Social Services

  • Main Line:715.536.0355
  • Social Services Director x2544
  • Social Services Assistant x1420
  • Social Services Office x2545
  • Life Enrichment 715.539.2549

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