For Our Families and Loved Ones

Information and News Regarding Operations Within Our Nursing Homes

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The safety and health of your loved one is our top priority, along with making sure you have the information you need in a timely manner. Our goal is be able to quickly provide our residents’ families and representatives with up to date information and news regarding operations within our nursing homes.

Covid-19 Updates

CURRENT ACTIVE* COVID-19 CASES:
Mount View Care Center
Residents - 9
Staff - 0

Pine Crest Nursing Home
Residents - 0
Staff - 0

* Active cases are residents who are currently under the care of NCHC's skilled nursing facilities and tested positive. Residents or staff who are recovered or discharged are removed from the active case count above.

Mount View Care Center Families

Phone Message | August 11, 2020

After regular testing of residents and employees on Monday, August 10, North Central Health Care is pleased to share that we have no additional positive Covid-19 staff or residents reported. All employee testing has come back negative and we have no new cases of Covid-19 with residents. Regular testing will continue every 3-7 days with the next round of testing taking place on Thursday this week. Our team is hopeful and has been working extremely hard to ensure that we are taking the appropriate infection prevention precautions to prevent the spread of illness.

All scheduled outdoor visitation at Mount View remains cancelled. Compassionate care visits and virtual visits will continue. We thank you for your support and understanding.

We leave you with this quote from Maya Angelou: "Love recognizes no barriers. It jumps hurdles, leaps fences, penetrates walls to arrive at its destination full of hope." We encourage you to remain hopeful and to continue to send your well wishes and love to our residents with phone calls, virtual visits, mail and ecards. Both our residents and staff appreciate your support.

If you have any questions, please contact the Mount View social work team. All contacts are at the bottom of this page.

Previous Phone Recording for MVCC: August 3, 2020 | August 4, 2020 | August 7 , 2020

Pine Crest Families

Phone Message | August 11, 2020

Currently at Pine Crest we have no Covid-19 positive residents or staff. Outdoor scheduled visitation remains cancelled at this time. Compassionate care visits and virtual visits will continue.

We leave you with this quote from Maya Angelou: "Love recognizes no barriers. It jumps hurdles, leaps fences, penetrates walls to arrive at its destination full of hope." We encourage you to remain hopeful and to continue to send your well wishes and love to our residents with phone calls, virtual visits, mail and ecards. Both our residents and staff appreciate your support.

If you have questions or concerns, please contact our social work teams. Contacts are at the bottom of this page.

Previous Phone Recording for Pine Crest: July 31, 2020 | August 3, 2020 | August 7, 2020


Mount View and Pine Crest Are Currently Canceling and Restricting ALL Forms of Visitation at Our Nursing Homes Until Further Notice; Virtual Visitation Allowed

Updated 7/24/20

As required by the Marathon County and Lincoln County Health Departments and for the safety of our residents, staff and visitors, all visitation at Mount View and Pine Crest is canceled until further notice, so that we may focus staffing on the direct care of our residents and preventing the spread of illness. This includes all forms of outdoor, patio and window visits. Virtual visits will continue. We know that this will be difficult for families and loved ones, however based on the high level of community spread currently in our counties of service, and the requirements made by our local health department, we believe this decision is in the best interest of our residents, staff and visitors.

Given the critical importance in limiting COVID-19 exposure in nursing homes, decisions on changing these restrictions are being made with careful review of a number of facility-level, community, and State factors, and in collaboration with State and local health officials. We will continue to operate in the best interest of our residents.


We invite you bookmark and share this page with your family and friends who may not be on this call list. You can also visit our pages on Facebook and Twitter.


Covid-19 Testing of Residents and Nursing Home Employees

You and your loved ones may have questions about Covid-19 testing, so we will continue to provide the information shared previously in May on this Question/Answer Sheet available below, or you may contact the social work team with any questions. We have also provided a copy of the resident consent form that is used for Covid-19 testing that you can review.


View or print: Question/Answer Sheet Regarding Covid-19 Testing for Residents
View or print: Consent Form for Covid-19 Testing for Residents


Phone Notification System

The primary contact for each nursing home resident will be receiving a recorded phone call as needed to update you with Covid-19 related announcements and news. These notifications are part of our efforts to keep you informed and meet the new requirements by CMS.

As of Monday, May 11, all nursing homes in the US are required by CMS to inform our residents, their representatives and families of any confirmed or suspected COVID-19 cases in their facility. The communication must occur by 5 p.m. the next calendar day following each occurrence. That may be a single case; or three or more residents or staff with new respiratory symptoms occurring within 72 hours of one other. Additionally, NCHC reports information weekly to the CDC.

If you have any questions, you can always call the social work team (phone numbers are at the bottom of this page) or email info@norcen.org.


Quick Links for Covid-19 Resources

Visit these pages for additional information regarding our efforts to keep you safe and informed.

Covid-19 Resources & Information

Protecting Your Health

Mental Health & Covid-19


Nursing Home Social Services

If you have any questions, please contact the Mount View or Pine Crest social work team. They are here for you and your families!

Mount View Care Center Social Services

  • Social Services Coord 715.848.4373
  • Southshore 715.848.4412
  • Northwinds Vent 715.848.4578 or 715.848.4412
  • Northern Reflections 715.848.4578
  • Garden Side Crossing/ Evergreen Place/Lakeview Heights 715.848.4593

Pine Crest Social Services

  • Main Line:715.536.0355
  • Social Services Director x2544
  • Social Services Assistant x1420
  • Social Services Office x2545
  • Life Enrichment 715.539.2549

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