For Our Families and Loved Ones

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The safety and health of your loved one is our top priority, along with making sure you have the information you need in a timely manner. Our goal is be able to quickly provide our residents’ families and representatives with up to date information and news regarding operations within our nursing homes.

With the end of the Covid-19 Public Health Emergency (PHE) on May 11, 2023, nursing homes are no longer required to notify families and residents or publicly post active Covid-19 cases in our facilities. This means you will no longer find active cases reported on our website.

Masking may be required within our facilities when community indicators recommend masking or if there is an outbreak among individuals in our care. Signage will be posted at entrances when masks are required.

NCHC will continue to use good infection prevention practices and continue to post signage within our building when additional PPE is needed when visiting residents. Please follow all instructions on signage posted within buildings.

Nursing Home Visitation Policy and Safety Guidelines

Current Visitation Status:

Mount View Care Center:
In-Person visitation is OPEN 7 am - 7 pm on Weekdays and 10 am - 6 pm on weekends. Mask requirements will be posted at the front entrances. Virtual visits are available.

Pine Crest Nursing Home:
In-Person visitation is OPEN 9 am to 6 pm on Weekdays and 9 am to 3 pm on Weekends. Mask requirements will be posted at the front entrances. Virtual visits are available.

Please see all visitation regulations below.

DELIVERIES FOR RESIDENTS: Deliveries of non-perishables can be made during designated visiting hours only.

What You Need To Know BEFORE Your Visit

Visitation Information & Guidelines

Prior to Your Visit

  • Scheduling is not required*. You may visit as many times as you wish during open visiting hours.
  • If the resident or the unit the resident lives on in on outbreak status or enhanced precautions, visits are allowed and it is strongly recommended to wear PPE and practice social distancing during your visit..
  • Pets are allowed at Mount View and Pine Crest however must be on-leash 100% of the time while in our facility and under the control of the owner.
  • If you are experiencing any signs of illness, have tested positive for Covid-19, or have a known exposure, we ask that you please reschedule your visit and stay home.

Upon Arrival

  • Visitors should park in the main parking lots and enter through the main entrance at each facility.
    • Mount View is located at 2400 Marshall Street, Suite B. Please enter at Suite B Main entrance (Door #5).
    • Pine Crest is located at 2100 E 6th Street: Enter through main entrance.
    • Handicap-designated spots should be used only for those who require use.
  • Visits do not have a time limit however must be completed by the end of visiting hours each day (noted above).
  • Alcohol-based hand sanitizer will be required before proceeding into facility and after your visit and will be provided.

During Your Visit

  • When recommended, masks will be provided and must be worn at all times and fully cover your nose and mouth. Please refer to signage upon entry for current transmission levels.
  • If the unit or resident that you are visiting requires additional personal protective equipment, such as face shields, goggles, gown or gloves, visitors will be required to wear the additional PPE to visit. Staff will assist you with these requirements at the time of your visit.

Visiting With Pets at Any NCHC Facility

To provide safe and therapeutic contact with animals and to promote the emotional well-being of the patients, residents, and clients, NCHC requires owners and pets to follow the Animal Visitation Policy when visiting any NCHC facility, including Mount View Care Center and Pine Crest Nursing home. Please visit our Visiting NCHC with Pets for full details.

Virtual Visits

Virtual Visits use various electronic devices to visit with residents.

  1. iPads and phones will be available to residents for use. Staff will assist with communication and/or holding the phone as needed. Stands are also available to support the iPads for independent hands free conversations.
  2. iPads and phones will be sanitized per organization guidelines between use.

To Schedule A Virtual Visit
Mount View Care Center
Contact the unit social worker or call unit directly to make arrangements. Contact phone numbers listed below.
Pine Crest
715.539.2549 Life Enrichment

Questions? Call Us!

If you have any questions, please contact the Mount View or Pine Crest social work team. They are here for you and your families!

Mount View Care Center Social Services

  • 2nd Floor (Vent/PAC) 715.848.4345
  • 2nd Floor (2 North) 715.848.4578
  • 2nd Floor (LTC 2 South) 715.848.4578
  • 3rd Floor (Memory Care) 715.848.4593
  • 4th Floor (Memory Care) 715.848.4593

Pine Crest Social Services

  • Social Services 715.539.2544 or 715.539.2545
  • Life Enrichment 715.539.2549
  • Main Line:715.536.0355

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