For Our Families and Loved Ones

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The safety and health of your loved one is our top priority, along with making sure you have the information you need in a timely manner. Our goal is be able to quickly provide our residents’ families and representatives with up to date information and news regarding operations within our nursing homes.

Covid-19 Updates:

CURRENT ACTIVE* COVID-19 CASES:
Mount View Care Center
Residents - 4
Staff - 9
Mount View Case Updates & Details

Pine Crest Nursing Home
Residents - 0
Staff - 0
Pine Crest Case Updates & Details

* Active cases are residents who are currently under the care of NCHC's skilled nursing facilities and tested positive. Residents or staff who are recovered or discharged are removed from the active case count above.

Nursing Home Visitation Policy and Safety Guidelines

Current Visitation Status:

Mount View Care Center:
In-Person visitation is OPEN 7 am - 7 pm on Weekdays and 10 am - 6 pm on weekends. Face masks are required for all visitors. Additional PPE requirements will be posted at the front entrances. Please remember to check-in at Guest Services and screen daily when arriving. Virtual visits are available. See case details here. (updated February 3, 2023)

Pine Crest Nursing Home:
In-Person visitation is OPEN 9 am to 6 pm on Weekdays and 9 am to 3 pm on Weekends. Face masks are required for all visitors. Additional PPE requirements will be posted at the front entrances. Virtual visits are available. See case details here. (updated January 23, 2023)

Please see all visitation regulations below.

DELIVERIES FOR RESIDENTS: Deliveries of non-perishables can be made during designated visiting hours only.

What You Need To Know BEFORE Your Visit

Visitation Information & Guidelines

Prior to Your Visit

  • Scheduling is not required*. You may visit as many times as you wish during open visiting hours.
  • If the resident or the unit the resident lives on in on outbreak status or enhanced precautions, visits are allowed and it is strongly recommended to wear PPE and practice social distancing during your visit..
  • Pets are allowed at Mount View and Pine Crest however must be on-leash 100% of the time while in our facility and under the control of the owner.
  • If you are experiencing any signs of illness, have tested positive for Covid-19, or have a known exposure, we ask that you please reschedule your visit and stay home.

Upon Arrival

  • Visitors should park in the main parking lot and enter through the main entrance at each facility. Mount View is located at 2400 Marshall Street, Suite B. Please enter at Suite B Main entrance or at Door #1 for visitors to 2 North (Northern Reflections). Pine Crest is located at 2100 E 6th Street: Enter through main entrance. Handicap-designated spots should be used only for those who require use.
  • Visits do not have a time limit however must be completed by the end of visiting hours each day (noted above).
  • Alcohol-based hand sanitizer will be required before proceeding into facility and after your visit and will be provided.

During Your Visit

  • When our community is in HIGH transmission, masks will be provided and must be worn at all times and fully cover your nose and mouth. When transmission levels are in levels that are not designated as HIGH, masks are recommended, but not required. Please refer to signage upon entry for current transmission levels.
  • If the unit or resident that you are visiting requires additional personal protective equipment, such as face shields, goggles, gown or gloves, visitors will be required to wear the additional PPE to visit. Staff will assist you with these requirements at the time of your visit.
  • Visitors will maintain 6-foot social distancing from those in hallways and other areas on way to resident room.
  • If you are bringing food to eat with a resident, the food must be consumed in the resident's room. Visitors are not allowed to dine with residents in shared dining areas.

Visiting With Pets at Any NCHC Facility

To provide safe and therapeutic contact with animals and to promote the emotional well-being of the patients, residents, and clients, NCHC requires owners and pets to follow the Animal Visitation Policy when visiting any NCHC facility, including Mount View Care Center and Pine Crest Nursing home. Please visit our Visiting NCHC with Pets for full details.


Virtual Visits

Virtual Visits use various electronic devices to visit with residents.

  1. iPads and phones will be available to residents for use. Staff will assist with communication and/or holding the phone as needed. Stands are also available to support the iPads for independent hands free conversations.
  2. iPads and phones will be sanitized per organization guidelines between use.

To Schedule A Virtual Visit
Mount View Care Center
Contact the unit social worker or call unit directly to make arrangements. Contact phone numbers listed below.
Pine Crest
715.539.2549 Life Enrichment

Questions? Call Us!

If you have any questions, please contact the Mount View or Pine Crest social work team. They are here for you and your families!

Mount View Care Center Social Services

  • 2nd Floor 715.848.4345
  • 2 North (Northern Reflections) 715.848.4578
  • 3rd Floor 715.848.4593
  • 4th Floor 715.848.4578
  • Admissions Coordinator 715.848.4373

Pine Crest Social Services

  • Social Services 715.539.2544 or 715.539.2545
  • Life Enrichment 715.539.2549
  • Main Line:715.536.0355

Sign Up for General NCHC Email Notifications

Visit Our Covid-19 Vaccinations Information Page!

You will find all the latest information regarding the Covid-19 vaccination for residents. Factual, reliable information, links and videos.


Covid-19 Testing of Residents and Nursing Home Employees

You and your loved ones may have questions about Covid-19 testing, so we will continue to provide the information shared previously in May on this Question/Answer Sheet available below, or you may contact the social work team with any questions. We have also provided a copy of the resident consent form that is used for Covid-19 testing that you can review.

View or print: Question/Answer Sheet Regarding Covid-19 Testing for Residents

View or print: Consent Form for Covid-19 Testing for Residents


Phone Notification System

The primary contact for each nursing home resident will be receiving a recorded phone call as needed to update you with Covid-19 related announcements and news. These notifications are part of our efforts to keep you informed and meet the new requirements by CMS.

As of Monday, May 11, 2020 all nursing homes in the US are required by CMS to inform our residents, their representatives and families of any confirmed or suspected COVID-19 cases in their facility. The communication must occur by 5 p.m. the next calendar day following each occurrence. That may be a single case; or three or more residents or staff with new respiratory symptoms occurring within 72 hours of one other. Additionally, NCHC reports information weekly to the CDC.

If you have any questions, you can always call the social work team or email info@norcen.org.


Quick Links for Covid-19 Resources

Visit these pages for additional information regarding our efforts to keep you safe and informed.

Covid-19 Resources & Information

Protecting Your Health

Mental Health & Covid-19