Covid-19 Resources and Information

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COVID-19 Preparedness and Response Update: COVID-19 is a serious public health emergency. North Central Health Care is monitoring the situation closely and will update this page with information you need regarding the care of you or a loved one as well as our staff and visitors.

Link to Full Press Release: March 30, 2020 - North Central Health Care Statement on Covid-19 Diagnosis in Marathon County

Updated Program Hours of Operation

Please call 715.848.4600 if you have any questions.

Skilled Nursing

Mount View Care Center and Pine Crest Nursing Home

No Visitation Policy in effect. Special visitation circumstances will be considered based on Nursing Home Administrator or Director of Nursing review and approval only, such as compassionate care and end-of-life situations. Questions? Please contact Mount View Care Center at 715.848.4300 or Pine Crest Nursing at 715.536.0355 or your social worker.

Mental and Behavioral Health Programs

Crisis Center and Crisis Hotline

715.845.4326 or 800.799.0122
Open and operational. Services available 24/7.
Hotline and Crisis Center located at 1100 Lake View Drive, Wausau, WI 54403. Requires Covid-19 screening upon arrival.


Inpatient Hospital, Crisis CBRF, Lakeside Recovery

Open and operational. No Visitation Policy in effect.


Community Corner Clubhouse

Open and operational. 9 am to 5 pm, M-F. We will no longer be open late on Tuesdays. All extra activities, such as social night are cancelled. We are encouraging members to stay for limited time at Clubhouse during the day and not plan on all-day attendance. Requires Covid-19 screening upon arrival.


Outpatient Mental Health and Substance Abuse

All Outpatient clinic locations in Wausau, Merrill, Antigo and Tomahawk: Open and operational 8 am - 4:30 pm, M-F.
Requires Covid-19 screening upon arrival.


NCHC Wausau Campus Pharmacy

Open and operational. 8 am to 5 pm, M-F.


Community Treatment Programs

All office locations in Wausau, Merrill, Antigo: Open and operational 8 am - 4:30 pm, M-F. All home visits with case managers will require Covid-19 screening.


Aquatic Services

Aquatic Physical Therapy
Appointments are open as scheduled through Friday, March 20. Requires Covid-19 screening upon arrival.

Classes and Community FITT: All scheduled sessions are Canceled.

Effective Monday, March 23, 2020, Aquatic Services will be closed until further notice.


Developmental Disabilities

Adult Day Services

Langlade, Lincoln and Marathon Counties will be closed effective Monday, March 23, 2020, until further notice.


Prevocational Services

Open and operational with normal business hours. Requires Covid-19 screening upon arrival.


Community Living

All Community Based Residential Facilities (CBRF) and Supportive Apartments are open and operational.
No Visitation Policy in effect for all CBRF locations. Regular Covid-19 screening of all residents.

Please check back regularly for updates!

NO VISITATION Policy In Effect for All NCHC Nursing Homes and Community Based Residential Facilities (CBRF)

North Central Health Care takes the health and safety of those in our care as our number one priority.

NO VISITATION POLICY is CURRENTLY IN EFFECT until further notice at all NCHC Nursing Homes and Community-Based Residential Facilities (CBRF). This includes Mount View Care Center, Pine Crest Nursing Home and all NCHC CBRF Facilities located in the community.

Special circumstances will be considered based on Nursing Home Administrator or Director of Nursing review and approval only, such as compassionate care and end-of-life situations. Stay updated by viewing the North Central Health Care’s website www.norcen.org/COVID-19 or by contacting your social worker.

Mount View Care Center and Pine Crest will also be restricting visitation rights of anyone under the age of 18 as health organizations are currently indicating children do not exhibit symptoms when actively carrying Coronavirus (COVID-19).

North Central Health Care (NCHC) is committed to providing frequent communications to staff, patients and families regarding COVID-19 situations that may potentially affect those we serve and our operations. NCHC has activated a preparedness team that is meeting daily to focus on additional infection prevention precautions and policies to protect patients, clients, residents and employees at all our locations. Currently the team has implemented actions for the following:

  • Posting additional signage at entrances with instructions to individuals with symptoms of respiratory infection to not visit our facility and perform proper hand hygiene.
  • Ensuring hand hygiene supplies, including hand sanitizer are readily accessible in patient care areas as well as evaluating our current supply of personal protective equipment (PPE)to meet current and anticipated needs.
  • Establishing a plan to ensure proper cleaning and disinfection of environmental surfaces and equipment.
  • Reviewing our NCHC emergency policies and procedures to support future decisions.
  • Creating a web page on the NCHC website http://www.norcen.org/COVID-19 for updates and organization information specifically related to COVID-19 information and resources.

Because the population NCHC serves in skilled nursing facilities and residential homes have a higher risk for poor health outcomes due to infections, the preparedness team has implemented these additional procedures:

  • Screening at points of entry at ALL NCHC locations for signs of illness and providing PPE face mask and hand hygiene education to prevent the spread of illness.
  • Limiting visitation and access based on daily assessment of infection prevention risk
  • All Wausau Campus facilities, including Mount View Care Center, have implemented emergency zone access to limit exposure to residents by employees who are non-essential to the direct care of patients, residents and clients within our care.
  • Pine Crest Nursing Home Campus has limited entrance to facility to streamline screening and limit exposure
  • Revised NCHC policies regarding employee sick and leave time

We continue to ask that all individuals at any NCHC locations who may be experiencing any symptoms of illness, including a cough, runny nose, fever, body aches, or any nausea, vomiting, or diarrhea, to avoid our facilities to prevent the spread of infection. Our NCHC employees are required daily to report any symptoms of illness.

Please continue to practice good prevention techniques, including:

  • Thoroughly wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing

  • Avoid touching your eyes, nose, and mouth with unwashed hands

  • Avoid close contact with people who are sick

  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and follow up with hand washing

  • Stay home when you are sick

Because this is a public health emergency, we emphasize that the designated authorities for information on this situation are the local county and state health departments. Please direct any further questions to those agencies. As needed, North Central Health Care will provide instructions for patients, visitors and employees as further action is required at any of our NCHC facilities.

As needed, North Central Health Care will provide instructions for patients, visitors and employees as further action is required at any of our NCHC facilities.

If you have a concern about a loved one or patient, client or resident within our care, please contact the program directly.

Mental Health and COVID-19

Sources: Centers for Disease Control and Prevention, Wisconsin Department of Health Services, North Central Health Care

​CDC Resources

Coronavirus Disease 2019 (COVID-19)

Coronavirus Symptoms PDF

Stigma Related to COVID-19

Mental Health and Coping During COVID-19

Local Health Agencies

Marathon County Health Department

Lincoln County Health Department

Langlade County Health Department

State of Wisconsin Health Services

State of WI Department of Health Services

WI DHS Outbreaks in Wisconsin

WHO Coronavirus Disease Mythbusters