Covid-19 Resources and Information

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COVID-19 Preparedness and Response Update: COVID-19 is a serious public health emergency. North Central Health Care is monitoring the situation closely and will update this page with information you need regarding the care of you or a loved one as well as our staff and visitors.


Covid-19 Positive Residents Reported at Mount View Care Center

August 7, 2020

After regular testing of residents and employees on Thursday, August 6, North Central Health Care has been informed that 2 additional residents at Mount View Care Center has tested positive for COVID-19. The additional positive resident cases are limited to the Southshore unit, where all positive resident cases have been reported to date. Primary contacts for every resident in Mount View were informed personally with a phone call from our staff today. Regular testing will continue every 3-7 days following previous positive cases within Mount View. There are no additional Covid-19 positive staff reported at Mount View.

NCHC continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. All scheduled outdoor visitation at Mount View remains cancelled. Compassionate care visits and virtual visits will continue.

For our nursing home families who would like additional information and phone numbers to contact our Social Work Team, please visit our Family Page. Recordings of all phone notifications are also available on our Family Page. Information is available below regarding any previous Covid-19 cases at NCHC facilities within our three counties of service.


Covid-19 Positive Resident Reported at Mount View Care Center

August 4, 2020

After regular testing of residents and employees on Monday, August 3, North Central Health Care has been informed that one additional resident at Mount View Care Center has tested positive for COVID-19. The additional positive resident case is limited to the Southshore unit, where all positive resident cases have been reported to date. Primary contacts for every resident in Mount View were informed personally with a phone call from our staff today. Regular testing is occurring every 3-7 days following previous positive cases within Mount View. Pine Crest has no additional Covid-19 positive staff and no positive residents.

For all Covid-19 case reports, please see below or visit our Family Page. NCHC continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials. All scheduled outdoor visitation at Mount View remains cancelled. Compassionate care visits and virtual visits will continue.


Additional Covid-19 Positive Resident and Employee Reported at Mount View Care Center. No New Cases at Pine Crest Nursing Home.

July 31, 2020

North Central Health Care has been informed that one additional resident and one additional employee at Mount View have tested positive for COVID-19 on Thursday, July 30. Primary contacts for every resident in Mount View were informed personally with a phone call from our staff this morning. As part of regular testing occurring every 3-7 days following previous positive cases within Mount View, Southshore residents and staff were undergoing another round of regular Covid-19 testing. The additional positive case with a resident is limited to the Southshore unit, as the previous positive resident cases. It has been confirmed the employee who tested positive worked within Mount View Care Center during a period of possible transmissibility. NCHC continues close contact with the Marathon County Health Department and is following recommendations by the CDC, state and local health officials

All visitation at Mount View will remain cancelled until further notice, so that we may focus staffing on the direct care of our residents and preventing the spread of illness. This includes all forms of outdoor, patio and window visits. Compassionate care visits and virtual visits will continue.

NCHC will continue working with Marathon County Health Department officials for continued Covid-19 testing of residents and staff.

After regular testing at Pine Crest, there are no new reported Covid-19 cases for staff and no positive Covid-19 residents. For all Covid-19 case reports,please see below or visit our Family Page.


Additional Covid-19 Positive Residents and Staff Reported at Mount View Care Center

July 28, 2020

North Central Health Care has been informed that two additional residents and one additional employee at Mount View in the Southshore unit have tested positive for COVID-19 on Monday, July 27. Primary contacts for every resident in Mount View were informed personally with a phone call from our staff last night or this morning. As part of regular testing occurring every 3-7 days following previous positive cases within Mount View, Southshore residents were undergoing a third round of regular Covid-19 testing. These additional positive cases with residents are limited to the Southshore unit and same hallway as the previous positive resident cases. It has been confirmed the employee who tested positive worked within Mount View Care Center in Southshore during a period of possible transmissibility and was wearing the appropriate enhanced precaution PPE while on the Southshore unit. NCHC

continues close contact with the Marathon County Health Department and is following recommendations by the CDC , state and local health officials

All visitation at Mount View will remain cancelled until further notice, so that we may focus staffing on the direct care of our residents and preventing the spread of illness. This includes all forms of outdoor, patio and window visits. Compassionate care visits and virtual visits will continue.

NCHC will continue working with Marathon County Health Department officials for continued Covid-19 testing of residents and staff.


Five Positive Covid-19 Residents Reported at Mount View Care Center and One Additional Positive Employee at Pine Crest Nursing Home

July 25, 2020

North Central Health Care has been informed that five residents at Mount View Care Center in Southshore have tested positive for COVID-19 on Friday, July 24. As part of regular testing required by the Marathon County Health Department due to a Covid-19 positive employee reported on July 19, Southshore residents were undergoing a second round of regular Covid-19 testing. The first round of testing resulted in all negative Covid-19 results in residents and staff. The five positive test results in residents were part of the second round of regular testing, occurring every 3-7 days. NCHC in close contact with the Marathon County Health Department and is following recommendations by the Centers for Disease Control & Prevention and our local health officials.

North Central Health Care has also been informed that a second staff member at Pine Crest has tested positive for COVID-19. It has been confirmed that the employee, who works in housekeeping, was present in the facility during a period of possible transmissibility, however was wearing a mask at all times, practiced social distancing and was not in close, direct contact with residents. It is unknown at this time where the employee contracted the virus and this case is believed to be unrelated the first employee that tested positive. NCHC is in close contact with the Lincoln County Health Department and is following recommendations by the CDC and our local health officials.

As required by the Marathon County and Lincoln County Health Departments and for the safety of our residents, staff and visitors, all visitation at Mount View and Pine Crest will be canceled until further notice, so that we may focus staffing on the direct care of our residents and preventing the spread of illness. This includes all forms of outdoor, patio and window visits. Virtual visits will continue.

We know that this will be difficult for families and loved ones, however based on the high level of community spread currently in our counties of service, and the requirements made by our local health department, we believe this decision is in the best interest of our residents, staff and visitors. NCHC will continue working with Marathon County Health Department officials for continued Covid-19 testing of residents and staff.

For our nursing home families who would like additional information and phone numbers to contact our Social Work Team, please visit our Family Page. Recordings of all phone notifications are also available on our Family Page. Information is available below regarding any previous Covid-19 cases at NCHC facilities within our three counties of service.


Positive Covid-19 Case Reported with NCHC Employee at Pine Crest Nursing Home

July 23, 2020

North Central Health Care has been informed that a staff member at the Pine Crest has tested positive for COVID-19. It is unknown where the employee contracted the virus, however the employee was not onsite during a period of possible transmissibility. NCHC is in close contact with the Lincoln County Health Department and is following recommendations by the CDC and our local health officials.

The last day the employee reported to work at Pine Crest was Sunday, July 12. The employee was not symptomatic while at work, was wearing a mask at all times while inside the facility and utilized the required PPE while interacting with residents and providing care. On July 15, more than two days after last reporting to work, the employee reported the onset of Covid-19 symptoms. On Wednesday, July 22, the employee received a positive Covid-19 test result.

Health Department officials and NCHC's Chief Medical Officer believe exposure to other staff and residents was contained due to the timeline of when the employee last worked, onset of symptoms and the current precautions and screening techniques that are in place at NCHC. Health officials are not requiring the testing of residents or staff as the employee was not present in the facility during a period of possible transmissibility.

There are no additional positive Covid-19 employees or residents reported at Pine Crest.

Residents will be informed personally by our social work staff. We will continue restricting all visitors inside the nursing home, however scheduled outdoor visits may continue.

If you have questions or concerns, please contact our social work teams.

For our nursing home families who would like additional information and phone numbers to contact our Social Work Team, please visit our Family Page.


Positive Covid-19 Case Reported with NCHC Employee at Mount View Care Center

July 20, 2020

North Central Health Care has been informed that an employee who works at Southshore at Mount View Care Center has tested positive for COVID-19. The employee is believed to have contracted the virus from outside of the NCHC organization in the community. It has been confirmed that the employee was onsite at Mount View Care Center during a period of possible transmissibility, however the employee was wearing a surgical mask and the appropriate protective equipment while at work and while performing resident care in Southshore.

All residents in the Southshore unit in which the employee worked have been informed, have undergone testing and all resident test results have come back negative for Covid-19. There are no reports of residents who are symptomatic at this time, however Mount View has elevated our protective equipment requirements to include gowns and eye protection for standard patient care, in addition to surgical masks, gloves and other hand hygiene techniques. Plans for continued testing for monitoring purposes are being made under the direction of the Director of Nursing at Mount View. Staff who had possible exposure to this employee have been notified and are also undergoing testing as well. Employee test results are pending as of this notice.

NCHC is in close contact with the Marathon County Health Department and is following recommendations by the Centers for Disease Control & Prevention and our local health officials.

There are no additional positive Covid-19 employees or residents reported at any other NCHC locations, including Pine Crest. We will continue restricting all visitors inside our nursing home facilities at this time. As a precaution, we are restricting outdoor visitation for residents in the Southshore unit at this time to prevent any possible spread of illness. Scheduled outdoor visits may continue for residents in other units.

For our nursing home families who would like additional information and phone numbers to contact our Social Work Team, please visit our Family Page.


Positive Covid-19 Case Reported with NCHC Employee at Wausau Campus

June 30, 2020

North Central Health Care has been informed that an employee who works at the NCHC Wausau Campus in Community Treatment has tested positive for COVID-19 on June 27, 2020. Through contact tracing, it has been determined that this employee and the employee who tested positive on June 26 in a different program (see below) on the Wausau Campus are unrelated and transmission was not due to contact within the NCHC facility. These employees had no contact with one another and it is believed that the both employees contracted the illness from community spread. NCHC is in close contact with the Marathon County Health Department and is following recommendations by the Centers for Disease Control & Prevention and our local health officials.

Clients and families who had contact with this employee have been informed. As part of our practices to prevent the spread of illness, employees are required to wear a face mask at all times, practice good hand hygiene and take part in required screenings for symptoms, including daily temperature monitoring. The employee was not experiencing symptoms at the time they had contact with clients, families or staff, was wearing a mask and practiced social distancing.

As part of the care provided in Community Treatment, case managers do meet with clients and families in settings such as their homes and in public places, as well as through TeleHealth methods.

To prevent the spread of illness, any NCHC employees who are exhibiting symptoms of illness, who have had close contact with an individual who is Covid-19 positive, or are under investigation by local health officials will not be providing services in-person to clients and families until they are cleared to do so by the NCHC Employee Health Nurse. These employees will be limited to TeleHealth Services only, if applicable.

To ensure that our clients continue to receive the care they need, arrangements have been made for other professionals in the Community Treatment program to continue providing services to clients.


Positive Covid-19 Case Reported with NCHC Employee at Wausau Campus

June 26, 2020

North Central Health Care has been informed that an employee who works at the NCHC Wausau Campus has tested positive for COVID-19. The employee is believed to have contracted the virus from outside of the NCHC organization and is not believed to have been onsite during a period of possible transmissibility. NCHC is in close contact with the Marathon County Health Department and is following recommendations by the Centers for Disease Control & Prevention and our local health officials.

The employee last worked at the Wausau Campus on June 18 and was in the Mount View Care Center building, however they had no direct contact with residents, wore a mask at all times and was wearing gloves while performing their assigned duties. We have been informed by the health department that exposure to staff and residents was contained and minimal due to the timeline of exposure, onset of symptoms and the current precautions and screening techniques that are in place at NCHC. Employees are required to wear masks at all times, wear appropriate PPE in care areas, practice good hand hygiene and undergo regular screening, including temperature monitoring every 4 hours.

There are no additional positive Covid-19 employees or residents reported at any other NCHC locations in our three counties of service.

Nursing home residents will be informed by our social work staff and we will be reminding them to continue practicing the proper infection prevention precautions as well. We will continue restricting all visitors inside our nursing home facilities at this time, however scheduled outdoor visits may continue.

For our nursing home families who would like additional information and phone numbers to contact our Social Work Team, please visit our Family Page.


No-Visitation Policy Overview

North Central Health Care (NCHC) would like to provide continued communication to the public as well as families and visitors of our facilities regarding visitation at our facilities. Under continued guidance from the Centers for Disease Control and Prevention (CDC) and the Centers for Medicare and Medicaid Services (CMS) and local health officials:

NCHC will continue to enforce the no-visitation policy currently in effect inside these NCHC locations: Mount View Care Center, Pine Crest Nursing Home, all Community-Based Residential Facilities (CBRF) located in the community, and Behavioral Health Programs including Inpatient Psychiatric Hospital, Crisis CBRF and Lakeside Recovery. These restrictions are in place to protect the health and safety of those we serve and our employees.

EFFECTIVE July 24, 2020: Mount View Care Center and Pine Crest Nursing Home are NOT ALLOWING ANY INSIDE, OUTDOOR, WINDOW OR PATIO VISITS UNITL FURTHER NOTICE. Please visit www.norcen.org/Family for more details.

Because of the ease of spread in a long-term care and congregate living settings and the severity of illness that occurs in residents with COVID-19, nursing homes and congregate living homes are still advised to restrict all visitation inside facilities except for certain compassionate care reasons, such as end-of-life situations.


NCHC Program Hours of Operation

Please call 715.848.4600 if you have any questions or email info@norcen.org.

Aquatic Therapy Center

Aquatic Physical Therapy individual appointments began on Monday June 1 in the all-new Aquatic Therapy Center in a soft opening for the facility. Classes and Community FITT are still closed at this time. The new Aquatic Therapy Center is not open for tours or visitors at this time. You must have a scheduled physical therapy appointment. One additional adult may accompany patients. Please enter from the Lake View Drive entrance and follow signage to the main entrance and parking.

Current patients will be contacted to create their individual appointments. Pool area is limited to 10 people at a time including employees. Face masks or face coverings are required at all times and will be provided to all patients and accompanying adult.


Skilled Nursing

Mount View Care Center and Pine Crest Nursing Home

Effective July 24, 2020, we are currently restricting all visitors inside and outdoors to our nursing home facilities. This includes all forms of outdoor, patio and window visits. Virtual visits will continue. We know that this will be difficult for families and loved ones, however based on the high level of community spread currently in our counties of service, and the requirements made by our local health department, we believe this decision is in the best interest of our residents, staff and visitors

Given the critical importance in limiting COVID-19 exposure in nursing homes, decisions on changing these restrictions are being made with careful review of a number of facility-level, community, and State factors, and in collaboration with State and local health officials. We will continue to operate in the best interest of our residents.


Mental and Behavioral Health Programs

Crisis Center and Crisis Hotline

715.845.4326 or 800.799.0122
Open and operational. Services available 24/7.
Hotline and Crisis Center located at 1100 Lake View Drive, Wausau, WI 54403. Requires Covid-19 screening upon arrival.


Inpatient Hospital, Crisis CBRF, Lakeside Recovery

Open and operational. No Visitation Policy in effect.

Lakeside Recovery has temporarily halted admission of new patients until further notice.


Community Corner Clubhouse

Open and operational. 9 am to 5 pm, M-F. We will no longer be open late on Tuesdays. All extra activities, such as social night are cancelled. We are encouraging members to stay for limited time at Clubhouse during the day and not plan on all-day attendance. All members, guests and visitors are required to wear masks until further notice. We continue to perform Covid-19 screening, which includes temperature checks as well.


Outpatient Mental Health and Substance Abuse

All Outpatient clinic locations in Wausau, Merrill, Antigo and Tomahawk: Open and operational 8 am - 4:30 pm, M-F. Many services are now provided via TeleHealth. Learn more at our TeleHealth page.
Requires Covid-19 screening upon arrival.


NCHC Wausau Campus Pharmacy

Open and operational. 8 am to 5 pm, M-F.


Community Treatment Programs

Offices in Wausau, Merrill, Antigo: Open and operational 8 am - 4:30 pm, M-F for phone calls. All home visits with case managers will require Covid-19 screening. Many services are now provided via TeleHealth. Learn more at our TeleHealth page.


Adult Day Services

Currently open and operational in Langlade, Lincoln and Marathon Counties. Requires Covid-19 screening. Social distancing practices are in effect. Limited group sizes.


Prevocational Services

Open and operational with normal business hours. Requires Covid-19 screening. Social distancing practices are in effect. Limited group sizes.


Community Living

All Community Based Residential Facilities (CBRF) and Supportive Apartments are open and operational.
No Visitation Policy in effect for all CBRF locations. Regular Covid-19 screening of all residents.


Marathon County Transportation Program

Currently open for medical appointments, grocery shopping transportation and employment transportation for elderly and developmentally disabled individuals.

Transportation office hours are currently 7 AM to 5 PM.

Please check back regularly for updates!

North Central Health Care (NCHC) is committed to providing frequent communications to staff, patients and families regarding COVID-19 situations that may potentially affect those we serve and our operations. NCHC has activated a preparedness team that is meeting daily to focus on additional infection prevention precautions and policies to protect patients, clients, residents and employees at all our locations. Currently the team has implemented actions for the following:

  • Posting additional signage at entrances with instructions to individuals with symptoms of respiratory infection to not visit our facility and perform proper hand hygiene.
  • Ensuring hand hygiene supplies, including hand sanitizer are readily accessible in patient care areas as well as evaluating our current supply of personal protective equipment (PPE)to meet current and anticipated needs.
  • Establishing a plan to ensure proper cleaning and disinfection of environmental surfaces and equipment.
  • Reviewing our NCHC emergency policies and procedures to support future decisions.
  • Creating a web page on the NCHC website http://www.norcen.org/COVID-19 for updates and organization information specifically related to COVID-19 information and resources.

To prevent the spread of illness, North Central Health Care has implemented additional healthcare precautions as advised by local health officials and the Centers for Disease Control and Prevention (CDC):

  • Personal protective face masks will be worn at all times by all employees in all areas of NCHC facilities.
  • All nursing home residents will wear a mask any time they exit their rooms.
  • Measurement frequency of residents’ vital signs will be further increased.
  • Cleaning frequency of high-touch surfaces will be further enhanced.
  • All visitation will be further restricted at this time to include hospice visitation. Management will work with families individually on a case-by-case basis for special circumstances.

Because the population NCHC serves in skilled nursing facilities and residential homes have a higher risk for poor health outcomes due to infections, the preparedness team has implemented these additional procedures:

  • Screening at points of entry at ALL NCHC locations for signs of illness and providing PPE face mask and hand hygiene education to prevent the spread of illness.
  • All Wausau Campus facilities, including Mount View Care Center, have implemented emergency zone access to limit exposure to residents by employees who are non-essential to the direct care of patients, residents and clients within our care.
  • Pine Crest Nursing Home Campus has limited entrance to facility to streamline screening and limit exposure
  • Revised NCHC policies regarding employee sick and leave time

We continue to ask that all individuals at any NCHC locations who may be experiencing any symptoms of illness, including a cough, runny nose, fever, body aches, or any nausea, vomiting, or diarrhea, to avoid our facilities to prevent the spread of infection. Our NCHC employees are required daily to report any symptoms of illness.

Please continue to practice good prevention techniques, including:

  • Thoroughly wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing

  • Avoid touching your eyes, nose, and mouth with unwashed hands

  • Avoid close contact with people who are sick

  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and follow up with hand washing

  • Stay home when you are sick

  • Wear a face mask or face covering when out in public. See the CDC's video and instructions on how to make your own face covering.

  • Practice social distancing by maintaining 6 feet between you and others while in public.

Here is a helpful video on how to make your own face covering:

Instructions from CDC on How to Make a Face Covering

Because this is a public health emergency, we emphasize that the designated authorities for information on this situation are the local county and state health departments. Please direct any further questions to those agencies. As needed, North Central Health Care will provide instructions for patients, visitors and employees as further action is required at any of our NCHC facilities.

As needed, North Central Health Care will provide instructions for patients, visitors and employees as further action is required at any of our NCHC facilities.

If you have a concern about a loved one or patient, client or resident within our care, please contact the program directly.

Mental Health and COVID-19

Sources: Centers for Disease Control and Prevention, Wisconsin Department of Health Services, North Central Health Care

​CDC Resources

Coronavirus Disease 2019 (COVID-19)

Coronavirus Symptoms PDF

Stigma Related to COVID-19

Mental Health and Coping During COVID-19

Daily Life and Coping with Covid-19

Local Health Agencies

Marathon County Health Department

Lincoln County Health Department

Langlade County Health Department

State of Wisconsin Health Services

State of WI Department of Health Services

WI DHS Outbreaks in Wisconsin

WHO Coronavirus Disease Mythbusters

Tips for Staying Safe

COVID-19 information has been made available from the Wisconsin Department of Health Services (DHS) for use in local communities. One flyer has tips for staying safe while shopping and the other has tips for staying safe while in a group setting such as a waiting room, office, homeless shelter, or a correctional facility.


Media

Link to Full Press Release: May 23, 2020 - Testing at North Central Health Care Nursing Home Results in No Positive Covid-19 Cases in Employees

Link to Full Press Release: May 14, 2020 - North Central Health Care Continues Visitation Restrictions at Nursing Homes, Community Group Homes and Inpatient Behavioral Health Hospital

Link to Community Information Briefing: April 7, 2020

Link to Full Press Release: March 30, 2020 - North Central Health Care Statement on Covid-19 Diagnosis in Marathon County