Covid-19 Resources and Information

image of virus

COVID-19 Preparedness and Response Update: COVID-19 is a serious public health emergency. North Central Health Care is monitoring the situation closely and will update this page with information you need regarding the care of you or a loved one as well as our staff and visitors.


Visitation Policy Overview

North Central Health Care (NCHC) would like to provide continued communication to the public as well as families and visitors of our facilities regarding visitation at our facilities. Under continued guidance from the Centers for Disease Control and Prevention (CDC) and the Centers for Medicare and Medicaid Services (CMS) and local health officials:

NCHC will continue to enforce the no-visitation policy currently in effect inside these NCHC locations: Mount View Care Center, Pine Crest Nursing Home, all Community-Based Residential Facilities (CBRF) located in the community, and Behavioral Health Programs including Inpatient Psychiatric Hospital, Crisis CBRF and Lakeside Recovery. These restrictions are in place to protect the health and safety of those we serve and our employees.

Mount View Care Center and Pine Crest Nursing Home are currently NOT ALLOWING ANY INSIDE VISITATION. See below for specific operations regarding visitation at each nursing home.Please visit www.norcen.org/Family for more details and scheduling information.

Because of the ease of spread in a long-term care and congregate living settings and the severity of illness that occurs in residents with COVID-19, nursing homes and congregate living homes are still advised to restrict all visitation inside facilities except for certain compassionate care reasons, such as end-of-life situations.


NCHC Program Hours of Operation

Please call 715.848.4600 if you have any questions or email info@norcen.org.

Aquatic Therapy Center

Open and operational. (updated 11/2/2020) The Aquatic Therapy Center is not open for tours or visitors at this time. You must have a scheduled physical therapy appointment. One additional adult may accompany patients. Please enter from the Lake View Drive entrance and follow signage to the main entrance and parking. Face masks or face coverings are required at all times and will be provided to all patients and accompanying adult.


Skilled Nursing

Mount View Care Center and Pine Crest Nursing Home

We are currently restricting all visitors inside to our nursing home facilities. Please visit our Family Page for details. All scheduled visits are dependent on the availability of staff and precautions in place to ensure resident safety at all times.

Mount View Care Center: Scheduled outdoor, patio and window visits are temporarily not allowed. Virtual visits will be allowed as staffing allows. Compassionate care visits will be allowed. (posted 10/1/20)

Pine Crest Nursing Home: Scheduled outdoor and window visits are temporarily not allowed. Virtual and compassionate care visits will be allowed. (posted 11/05/20)

Given the critical importance in limiting COVID-19 exposure in nursing homes, decisions on changing these restrictions are being made with careful review of a number of facility-level, community, and State factors, and in collaboration with State and local health officials. We will continue to operate in the best interest of our residents.


Mental and Behavioral Health Programs

Crisis Center and Crisis Hotline

715.845.4326 or 800.799.0122
Open and operational. Services available 24/7.
Hotline and Crisis Center located at 1100 Lake View Drive, Wausau, WI 54403. Requires Covid-19 screening upon arrival.


Adult Behavioral Health Hospital (Inpatient)

Open and operational. No Visitation Policy in effect.


Youth Behavioral Health Hospital (Inpatient)

Open and operational. All new admissions to be referred through NCHC Crisis Center.


Crisis CBRF

Open and operational. No Visitation Policy in effect.


Lakeside Recovery

Lakeside Recovery has temporarily halted admission of new patients until further notice.


Community Corner Clubhouse

Open and operational. 9 am to 5 pm, M-F. We will no longer be open late on Tuesdays. All extra activities, such as social night are cancelled. We are encouraging members to stay for limited time at Clubhouse during the day and not plan on all-day attendance. All members, guests and visitors are required to wear masks until further notice. We continue to perform Covid-19 screening, which includes temperature checks as well.


Outpatient Mental Health and Substance Abuse

All Outpatient clinic locations in Wausau, Merrill, Antigo and Tomahawk: Open and operational 8 am - 4:30 pm, M-F. Many services are now provided via TeleHealth. Learn more at our TeleHealth page. Requires Covid-19 screening upon arrival.


NCHC Wausau Campus Pharmacy

Open and operational. 8 am to 5 pm, M-F.


Community Treatment Programs

Offices in Wausau, Merrill, Antigo: Open and operational 8 am - 4:30 pm, M-F for phone calls. All home visits with case managers will require Covid-19 screening. Many services are now provided via TeleHealth. Learn more at our TeleHealth page.


Adult Day Services

Wausau Campus location: Open and operational. Requires Covid-19 screening. Social distancing practices are in effect. Limited group sizes.

Antigo Center Program: Currently closed (updated 11/2/20)

Merrill Program:Open and operational. Requires Covid-19 screening. Social distancing practices are in effect. Limited group sizes.


Prevocational Services

Antigo Prevocational: Currently closed (updated 11/2/20)

Wausau Prevocational Program: Open and operational with normal business hours. Requires Covid-19 screening. Social distancing practices are in effect. Limited group sizes.

Merrill Program: Open and operational with normal business hours. Requires Covid-19 screening. Social distancing practices are in effect. Limited group sizes.


Community Living

All Community Based Residential Facilities (CBRF) and Supportive Apartments are open and operational. No Visitation Policy in effect for all CBRF locations. Regular Covid-19 screening of all residents.


Marathon County Transportation Program

Currently open for medical appointments, grocery shopping transportation and employment transportation for elderly and developmentally disabled individuals.

Transportation office hours are currently 7 AM to 5 PM.


Adult Protective Services

Open and operational.


Please check back regularly for updates!

North Central Health Care (NCHC) is committed to providing frequent communications to staff, patients and families regarding COVID-19 situations that may potentially affect those we serve and our operations. NCHC has activated a preparedness team that is meeting daily to focus on additional infection prevention precautions and policies to protect patients, clients, residents and employees at all our locations. Currently the team has implemented actions for the following:

  • Posting additional signage at entrances with instructions to individuals with symptoms of respiratory infection to not visit our facility and perform proper hand hygiene.
  • Ensuring hand hygiene supplies, including hand sanitizer are readily accessible in patient care areas as well as evaluating our current supply of personal protective equipment (PPE)to meet current and anticipated needs.
  • Establishing a plan to ensure proper cleaning and disinfection of environmental surfaces and equipment.
  • Reviewing our NCHC emergency policies and procedures to support future decisions.
  • Creating a web page on the NCHC website http://www.norcen.org/COVID-19 for updates and organization information specifically related to COVID-19 information and resources.

To prevent the spread of illness, North Central Health Care has implemented additional healthcare precautions as advised by local health officials and the Centers for Disease Control and Prevention (CDC):

  • Personal protective face masks will be worn at all times by all employees in all areas of NCHC facilities.
  • All nursing home residents will wear a mask any time they exit their rooms.
  • Measurement frequency of residents’ vital signs will be further increased.
  • Cleaning frequency of high-touch surfaces will be further enhanced.
  • All visitation will be further restricted at this time to include hospice visitation. Management will work with families individually on a case-by-case basis for special circumstances.

Because the population NCHC serves in skilled nursing facilities and residential homes have a higher risk for poor health outcomes due to infections, the preparedness team has implemented these additional procedures:

  • Screening at points of entry at ALL NCHC locations for signs of illness and providing PPE face mask and hand hygiene education to prevent the spread of illness.
  • All Wausau Campus facilities, including Mount View Care Center, have implemented emergency zone access to limit exposure to residents by employees who are non-essential to the direct care of patients, residents and clients within our care.
  • Pine Crest Nursing Home Campus has limited entrance to facility to streamline screening and limit exposure
  • Revised NCHC policies regarding employee sick and leave time

We continue to ask that all individuals at any NCHC locations who may be experiencing any symptoms of illness, including a cough, runny nose, fever, body aches, or any nausea, vomiting, or diarrhea, to avoid our facilities to prevent the spread of infection. Our NCHC employees are required daily to report any symptoms of illness.

Please continue to practice good prevention techniques, including:

  • Thoroughly wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing

  • Avoid touching your eyes, nose, and mouth with unwashed hands

  • Avoid close contact with people who are sick

  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and follow up with hand washing

  • Stay home when you are sick

  • Wear a face mask or face covering when out in public. See the CDC's video and instructions on how to make your own face covering.

  • Practice social distancing by maintaining 6 feet between you and others while in public.

Here is a helpful video on how to make your own face covering:

Instructions from CDC on How to Make a Face Covering

Because this is a public health emergency, we emphasize that the designated authorities for information on this situation are the local county and state health departments. Please direct any further questions to those agencies. As needed, North Central Health Care will provide instructions for patients, visitors and employees as further action is required at any of our NCHC facilities.

As needed, North Central Health Care will provide instructions for patients, visitors and employees as further action is required at any of our NCHC facilities.

If you have a concern about a loved one or patient, client or resident within our care, please contact the program directly.

Mental Health and COVID-19

Sources: Centers for Disease Control and Prevention, Wisconsin Department of Health Services, North Central Health Care

​CDC Resources

Coronavirus Disease 2019 (COVID-19)

Coronavirus Symptoms PDF

Stigma Related to COVID-19

Mental Health and Coping During COVID-19

Daily Life and Coping with Covid-19

Local Health Agencies

Marathon County Health Department

Lincoln County Health Department

Langlade County Health Department

State of Wisconsin Health Services

State of WI Department of Health Services

WI DHS Outbreaks in Wisconsin

WHO Coronavirus Disease Mythbusters

Tips for Staying Safe

COVID-19 information has been made available from the Wisconsin Department of Health Services (DHS) for use in local communities. One flyer has tips for staying safe while shopping and the other has tips for staying safe while in a group setting such as a waiting room, office, homeless shelter, or a correctional facility.


Media

Link to Full Press Release: May 23, 2020 - Testing at North Central Health Care Nursing Home Results in No Positive Covid-19 Cases in Employees

Link to Full Press Release: May 14, 2020 - North Central Health Care Continues Visitation Restrictions at Nursing Homes, Community Group Homes and Inpatient Behavioral Health Hospital

Link to Community Information Briefing: April 7, 2020

Link to Full Press Release: March 30, 2020 - North Central Health Care Statement on Covid-19 Diagnosis in Marathon County