Crisis Center & Admissions Process

North Central Health Care Wausau Campus

The North Central Health Care Crisis Center serves as an initial intake point for Acute Care Services programs. Individuals who are experiencing a mental health crisis, seeking withdrawal services, or support with a substance use issue are encouraged to reach out to our crisis center to determine what services would be appropriate. Our Crisis Center is open and staffed 24/7 with resourceful, knowledgeable, and well-trained professionals. If interested in scheduling a Brief Therapeutic Intervention (BTI) for an individual, please reach out to our crisis services who will put you in contact with the appropriate clinician.

Symptoms of a mental health crisis may include, but are not limited to:

  • Sudden mood swings
  • Panicked, non-stop talking
  • Threatening behavior
  • Refusal to speak to anyone
  • Hallucinations or delusions
  • Agitation and an inability to sit still
  • Confusion and irrational thoughts
  • Paranoia
  • Thoughts of suicide
  • Attempts to harm self or others


The Crisis Center is equipped with a transportation driver Monday through Friday with flexible scheduling. The transportation driver is a potential option for individuals who utilize our services and need assistance getting to and from our facilities.

Contacting the Crisis Center

Crisis Center: 1150 Lake View Drive, Wausau 54403
Available 24 Hours a Day, 7 Days a Week. No appointments are required.

Crisis Hotline 715.845.4326 or 800.799.0122.

For those with hearing or speech difficulties, please dial 711 to connect with the WI Relay 711. English and Spanish translation is available through 711.

Admissions Process

The chart below provides a look into the admissions process at North Central Health Care from when an individual presents in their home county, through admission into an acute care setting. (View chart larger)

Admissions Considerations

If an individual is accepted to an NCHC unit, a copy of the crisis assessment is required to be provided to the accepting unit within 12 hours. Upon discharge, a discharge summary will be provided to the individual's home county within 12 hours of discharge.

For additional information, more photos or to download program literature, visit Crisis Services.