Contract Staff

Contract/Agency Staff Training Modules

Welcome to North Central Health Care!

Page Under Construction

This page is going through some updates, which we hope to have ready for you soon! 5/8/23

woman sitting with computerAs a partner of NCHC, we have created this page to provide you with important information that is key to providing excellent care and service. Below is a copy of our NCHC Connections: Employee Success Guide that will serve as valuable resource for you, connecting you with our core values, culture and information you will use on a daily basis.

The NCHC Connections: Employee Success Guide includes:

  • Compliance and Ethics

  • HIPAA

  • Confidentialty

  • Professional Boundaries

  • Advance Directives

  • Caregiver Misconduct

  • Accessing NCHC Policies and Procedures

  • Customer Service

  • Service Recovery

  • Complaints and Grievances

  • Person-Centered Service

  • Person-Centered Care

  • Technology and Systems Access

  • Culture of Safety

  • Infection Control and Prevention

  • Hazardous Materials

  • Emergency Codes and Response

  • Occurrence Reporting

  • NCHC Program Overviews

  • Department Contact and Program Information

view of connections guide

Connections Employee Success Guide

Review the NCHC Connections: Employee Success Guide and then return your completed Exhibit C using the information on the form.

On an annual basis, all employees, contracted staff and volunteers of North Central Health Care are responsible for meeting educational and position-specific Core Competency requirements by Federal, State and Joint Commission on Accreditation of Healthcare Organizations to ensure that the best possible care is given to its patients, clients and residents. Please review, sign and return the following Exhibit C Form below:

Exhibit C: Contracted Services Core Competencies/Quality Performance Measures Attestation

If you have any questions or would like a hard copy of the NCHC Connections: Employee Success Guide,
please do not hesitate to call our
Learning & Development Team
Monday – Friday, 8:00 am– 4:30 pm
715.848.4482
cmartin@norcen.org

Corporate Compliance

NCHC is also committed to fully complying with all federal, state, and local laws and regulations. This includes state and federal insurance regulations, employment laws, and the federal healthcare rules and regulations.

Everyone at North Central Health Care, including our contract and agency staff, is responsible for maintaining an ethical environment. Your actions in the workplace must demonstrate your commitment to integrity and accountability every day.

Learn more about North Central Health Care's Corporate Compliance including the Code of Conduct, reporting concerns and non-retaliation. These resources are available 24/7 for you on our website.