1st Quarter 2020 Recipients

Outstanding Team Partnership Award

Pine Crest Covid Unit Team

Congratulations to the Pine Crest Covid Unit Team, recipient of NCHC’s Outstanding Team Partnership Award. The team was nominated by a member of the team who felt that the teamwork and dedication of the entire team shined during this pandemic. Your great work does not go unnoticed!

"This team had a large amount of stress put on them, caring for residents who were very sick. They worked with minimal help and equipment, often for long hours. They never questioned anyone’s job on the unit. With little preparation, their job was done without complaint. Very resourceful and able to come together as a team. This group deserves all the praise you can give them. A great team to work with!”

Also nominated for this award was the HIM Chart Retention Team, Community Corner Clubhouse Team and Adult Behavioral Health Hospital.

Outstanding Service Excellence Award

Marie Santos Godleske Pine Crest, Food Services

Congratulations to Marie Santo Godleske of Pine Crest Food Services recipient of the NCHC’s Outstanding Service Excellence Award. Nominated by Pine Crest Appreciation Committee, Marie is well deserving of the honor.

“Especially throughout this pandemic, Marie is like sunshine on a cloudy day! She is always positive, friendly, energetic and has a great sense of humor. She is a joy to work with and works hard. She goes out of her way to do special things for staff and residents (i.e. garnishing their plates for anniversaries or birthdays).”

“Her positivity has been needed and much appreciated amongst staff and residents.”

“She has brought her homemade eggs rolls for staff a few times and has worked with Life Enrichment to coordinate special things.”

Jill Nelson in Business Operations was also nominated for this award.

Outstanding Person-Centered Service Award

Paia Yang, Clubhouse

Congratulations to Paia Yang of Clubhouse, recipient of the NCHC’s Outstanding Person-Centered Service Award. Nominated by a member of her team who feels Paia passionate, compassionate, dedicated, caring, empathetic, and kind.

“Paia always brings the energy to Clubhouse. Whether it’s a good or a bad day, Paia engages with members equally. Paia is passionate, compassionate, dedicated, caring, empathetic, and kind. She truly enjoys her job and it shows every day. Even during the pandemic, as Clubhouse Employment Specialist, she was able to secure employment for members.

“Paia is a model employee following and believing in the Core Values of the organization. We have a small team and through the pandemic and all our challenges. She can be counted on to bring her best to the clubhouse. Everyone who works with her is impressed by her drive, spirit, and dedication to our members."

“Paia attains 15 Member Experience Surveys a month and it shows in our Patient Experience Score percentage - 93.6% of members find our service at Clubhouse to be Excellent.”

Other employees who were nominated for this award include Kelly Alfsen - Adult Day Services, Megan Arrowood - MVCC - Northern Reflections, Beverly Bailey - MVCC - Northern Reflections, Erika Koch - Adult Day Services, Brittany Kuehn - Behavioral Health Services, Betty Lloyd - Pine Crest - Long Term Care, Angela Schultz - Pine Crest - Long Term Care, Amanda Steinfest - Pine Crest - Post Acute Care, Amy Stiver - Pine Crest - Post Acute Care and Laurie Wegner - Pine Crest - Long Term Care.

Outstanding Leadership Award

Christina Harris, Care Coordinator, Residential Services

The Outstanding Leadership Award recognizes a director, manager or supervisor who inspires, influences and conducts themselves in a professional manner, acting as a role model for others to follow in the workplace and our community. Congratulations to Christina Harris, Care Coordinator - Residential Services for being honored with the award this quarter.

“Christina truly cares about her employees but most of all cares about the residents.”

“ She goes out of her way to work longer and harder to make their lives the best they can be. She shows in care in the way she talks to them and makes sure all of their needs are met.”

“ As the Coordinator, she is good and fair to all of her employees. She will always help you if you need it and is always willing to listen if you have questions or concerns. If she doesn’t have the answer she will find it and get back to you.”

Nominated by Vicki Sheehan, Residential Care Assistant, Bissell Street. Congratulations Christina! Thank you for your outstanding leadership.

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4th Quarter 2020 Recipients

Outstanding Team Partnership Award

South Shore Post Acute Care, Mount View

Congratulations to the South Shore Post Acute Care Team, recipient of NCHC’s Outstanding Team Partnership Award. The team was nominated by several employees for the response, care and willingness to adapt to adversity during the initial resident Covid-19 outbreak. The team is comprised of CNAs, nurses, housekeepers, MDS coordinator, Activities, Social worker, unit clerk, nurse manager. All coming together from different disciplines to make sure the residents are kept safe and continue to have the highest quality of care.

“The team on South Shore really stepped up. Upon finding out about positive residents and staff the team on South Shore banded together to ensure the residents of that unit where cared for. That first weekend many staff were asked to work extended or additional hours and continue to do so. They are working, sometimes 12 hour shifts, with a tight N95 masks that instantly makes you hot. PPE is put on and off constantly throughout the day going in and out of resident rooms. Every three days they are tested (which is not a pleasant experience), some coming in on their day off just to be tested. They are performing multiple job duties as other disciplines cannot go on the unit. They are working with residents who have the potential to be very sick and change instantly. And even though you can’t see it (b/c of the mask), there are still smiles!”

“They are supporting each other through the tears as the long hours and stress of COVID drains them at times. They are pulling the residents through as they are isolated from their families and their other resident friends. They are smiling and happy as they walk in each resident’s room, even though they know the risk of transmission is high.”

Congratulations to the Pine Crest Rehab Team, the Pine Crest MDS Quality Coordinators, Pharmacy and the CPI Training Team who were also nominated for this award.

Outstanding Service Excellence Award

Michelle Lorbiecki, Community Treatment Team Lead

Congratulations to Michelle Lorbiecki, recipient of the NCHC’s Outstanding Service Excellence Award. Michelle was nominated by staff in Community Treatment. Michelle makes others feel inspired, empowered and supported. She focuses on solutions rather than problems and brings unique perspective to our meetings. She holds people accountable and takes time out to help everyone

“Michelle has made a lasting positive impact for numerous youth and families for over 11 years here at NCHC. Now that she is in a team lead role, she is able to help even more families by guiding all of our staff to provide the same exemplary service that she provides to the families they serve. She has made a huge impact on my life as well-she has inspired me and has uplifted me daily for over a decade and for that I am truly grateful.”

Outstanding Person-Centered Service Award

Tricia Klemp, Community Treatment

Congratulations to Tricia Klemp of Community Treatment, recipient of the NCHC’s Outstanding Person-Centered Service Award. Nominated by a member of her team who feels Tricia works with the most challenging individuals and does so always with a smile on her face.

“Tricia is creative with suggestions and able to reframe things for her colleagues to help re-energize and motivate them. Her skill set after the DBT training she went through has taken her service delivery to another level and has really impacted the consumers she is working with in a positive way. Tricia was the first service facilitator to advance her motivational interviewing (MI) skills and take on a coaching role in our implementation of MI, despite the additional time commitment. She not only is interested in her own personal growth and change, but in motivating others to do the same for our consumers. Continuous Improvement is the core value Tricia represents most and she is motivated by her passion to advocate for and improve the lives of those we serve.”

Outstanding Leadership Award

Connie Gliniecki, Director of Nursing, MVCC

The Outstanding Leadership Award recognizes a director, manager or supervisor who inspires, influences and conducts themselves in a professional manner, acting as a role model for others to follow in the workplace and our community. Congratulations to Connie Gliniecki, Director of Nursing at Mount View Care Center for being honored with the award this quarter.

“Throughout this pandemic, Connie’s leadership at the Incident Command level, daily workday, and with partners and other agencies has been nothing short of spectacular.”

“She has done an exceptional job dealing with the complex issues we have faced and personally has given everything she can to the organization to keep our residents and staff safe.”

“I have worked closely with her on Covid issues and she has made my job so much easier.”

“She is pushed and pulled a million different directions and always had time to ask how people are doing.”

Congratulations Connie! Thank you for your outstanding leadership.

Congratulations to Tammy Buchberger and Gina Lenz who were also nominated for this award.

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3rd Quarter 2020 Recipients

Outstanding Team Partnership Award

Forest Jackson Team & Redeployed Staff

Congratulations to the Forest Jackson & Redeployment Team, recipient of NCHC’s Outstanding Team Partnership Award. These employees were recognized for their outstanding team work. Nominated by a manager and a new employee, the team have shined in the face of adversity through Covid-19.

"The Forest Jackson staff are completely incredible, they have taken us under their wing teaching us the ropes, seeing as this wasn’t a regular employment position. The staff have patience with asking questions, learning the ropes and getting to know all the residents and their needs. Just observing them makes me appreciate being able to help where I can. This experience of being able to work with the Forest Jackson staff provided a whole new view of NCHC and what it offers.”

Congratulations to Transportation who was also nominated for this award.

Outstanding Service Excellence Award

Jessica Baumann, HIM

Congratulations to Jessica Baumann, recipient of the NCHC’s Outstanding Service Excellence Award. Jessica was nominated by staff in her department. Jessica recently volunteered to take on tasks in the HIM department when several employees recently retired. Jessica know every aspect of the job and she is willing to learn and teach others. She has become a true leader in the HIM team and is the go-to person for incoming calls, walk-ins and training staff.

“Jessica is always willing to help clients and coworkers with any questions and does with much compassion and patience. Jessica truly made my retirement transition easier with her quick learning capabilities and attention to detail.”

Congratulations to Linda Bever, Patient Financial Services and Nancy Schultz, Food Services who were also nominated for this award.

Outstanding Person-Centered Service Award

Linda Stankowski, Food Services

Congratulations to Linda Stankowski of Food Services, recipient of the NCHC’s Outstanding Person-Centered Service Award. Nominated by a member of another team who feels Linda goes above and beyond to forge new connections with residents and families.

“Linda is an employee in food services but she goes beyond the call of duty to make sure families and residents feel cared for. Linda sews as a side job. A hospice resident was requesting to wear long night shirts, bu was unable to due to their physical needs. Linda was very gracious and was able to use her skills to adapt night shirts on her own time so the resident was able to wear them. This act of kindness meets all our Core Values and shows the importance of relationships even when Linda did not know the residents or family.”

Congratulations to Pam Mack, Pine Crest who was also nominated for this award.

Outstanding Leadership Award

Scott Van Ermen, Pharmacy

The Outstanding Leadership Award recognizes a director, manager or supervisor who inspires, influences and conducts themselves in a professional manner, acting as a role model for others to follow in the workplace and our community. Congratulations to Scott Van Ermen of Pharmacy. Scott was nominated by staff in another program.

“A Highlight Reel: 1. When Covid-19 was announced her personally made 14 gallons of hand sanitizer. Character isn’t found in job descriptions. 2. In our logistics and supplies subgroup he always stays on top of current news and is volunteering to help. 3. Tracking and controlling overtime in Pharmacy - 2017 - $13,000, 2018 - $1,500, 2019 - $200. In 2 years he saved $24,300! 4> Revenue expansion - 2017: $4.3 mil 2018: $4.9 mil 2019: $5.3 mil. Journey!”

Congratulations Scott! Thank you for your outstanding leadership.

Congratulations to Chris Bleck, Human Resources who was also nominated for this award.

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2nd Quarter 2020 Recipients

Outstanding Team Partnership Award

Community Treatment, ACT Team

Congratulations to the Community Treatment ACT Team, recipient of NCHC’s Outstanding Team Partnership Award. The ACT team meets daily and goes above and beyond each day to ensure that they meet the daily needs of our most intensive Community Treatment clients and that they remain safe in the community. The ACT Team works daily with nearly all departments throughout NCHC and have developed strong partnerships within our community and at NCHC.

“Regardless of illness, personal/medical leave, vacations or scheduling conflicts, the team is able to meet the needs of our consumers our clients do not have the supports of healthy friends and family or are too ill to accept support. It never fails to impress me that regardless of overwhelming barriers faced by our clients, as a team, the ACT Team all pitch in and cover the needs of our clients.” "After 15 years of case management in multiple different counties, I have never experienced the teamwork and client impact that the ACT team provides daily.”

Outstanding Service Excellence Award

Carrie Salyers, HIM

Congratulations to Carrie Salyers, recipient of the NCHC’s Outstanding Service Excellence Award. Carrie was nominated by staff from a different department that recognized her commitment to teamwork and quality. Carrie has been working on a project that not only helps physicians and staff with coding, making their day to day work easier, its helps NCHC get reimbursed correctly and patients billed correctly. She is concerned not just for the work in her program, but how it impacts others ability and accuracy to do their own.

“Carrie has worked to make this tool comprehensive, practical and scalable for growth in the future. She communicates well with those she meets with, trying to find the right solution to making coding easier for those who use it and for those who are not experts in the field. It's been a pleasure to work with her and have her on the NCHC team!”

Outstanding Person-Centered Service Award

June Ross, Residential

Congratulations to June Ross of Residential Services, recipient of the NCHC’s Outstanding Person-Centered Service Award. Nominated by a member of her team who feels June exceeds her expectations every day.

“Even with children at home and another job, she is always flexible with her schedule and picks up many open shifts. She works with integrity and I can always count on her to make positive choices in the best interest of our clients. She treats everyone is if they are a part of her extended family and everyone looks forward to work- ing with her. June inspires me to bring 110% of myself to work and not only that, but to do it with a smile and sincere joy in my heart. Without dedicated staff like June, our group homes would not be able to run like they do. She is truly an essential part of our team and I’m so proud to have her.”

Outstanding Leadership Award

Cherie Mattson, Housekeeping

The Outstanding Leadership Award recognizes a director, manager or supervisor who inspires, influences and conducts themselves in a profes- sional manner, acting as a role model for others to follow in the workplace and our community. Congratulations to Cherie Mattson of Housekeeping. Cherie was nominated twice this quarter by staff in different programs. Staff are inspired by her authentic and humble leadership.

“The first thing I learned about Cherie was how deep her relationships go with her employees. She knows their stories and listens to their ups and downs. She takes time to explain new things, new training and new events that her employees need to know about. She is always there without a complaint or hesitation to help cover an employee who needs it. Cherie has taught me a lot about leadership. Its doesn’t have to be loud or attention getting or really anything fancy – just authentic and consistent.”