3rd Quarter 2020 Recipients

Outstanding Team Partnership Award

Forest Jackson Team & Redeployed Staff

Congratulations to the Forest Jackson & Redeployment Team, recipient of NCHC’s Outstanding Team Partnership Award. These employees were recognized for their outstanding team work. Nominated by a manager and a new employee, the team have shined in the face of adversity through Covid-19.

"The Forest Jackson staff are completely incredible, they have taken us under their wing teaching us the ropes, seeing as this wasn’t a regular employment position. The staff have patience with asking questions, learning the ropes and getting to know all the residents and their needs. Just observing them makes me appreciate being able to help where I can. This experience of being able to work with the Forest Jackson staff provided a whole new view of NCHC and what it offers.”

Congratulations to Transportation who was also nominated for this award.

Outstanding Service Excellence Award

Jessica Baumann, HIM

Congratulations to Jessica Baumann, recipient of the NCHC’s Outstanding Service Excellence Award. Jessica was nominated by staff in her department. Jessica recently volunteered to take on tasks in the HIM department when several employees recently retired. Jessica know every aspect of the job and she is willing to learn and teach others. She has become a true leader in the HIM team and is the go-to person for incoming calls, walk-ins and training staff.

“Jessica is always willing to help clients and coworkers with any questions and does with much compassion and patience. Jessica truly made my retirement transition easier with her quick learning capabilities and attention to detail.”

Congratulations to Linda Bever, Patient Financial Services and Nancy Schultz, Food Services who were also nominated for this award.

Outstanding Person-Centered Service Award

Linda Stankowski, Food Services

Congratulations to Linda Stankowski of Food Services, recipient of the NCHC’s Outstanding Person-Centered Service Award. Nominated by a member of another team who feels Linda goes above and beyond to forge new connections with residents and families.

“Linda is an employee in food services but she goes beyond the call of duty to make sure families and residents feel cared for. Linda sews as a side job. A hospice resident was requesting to wear long night shirts, bu was unable to due to their physical needs. Linda was very gracious and was able to use her skills to adapt night shirts on her own time so the resident was able to wear them. This act of kindness meets all our Core Values and shows the importance of relationships even when Linda did not know the residents or family.”

Congratulations to Pam Mack, Pine Crest who was also nominated for this award.

Outstanding Leadership Award

Scott Van Ermen, Pharmacy

The Outstanding Leadership Award recognizes a director, manager or supervisor who inspires, influences and conducts themselves in a professional manner, acting as a role model for others to follow in the workplace and our community. Congratulations to Scott Van Ermen of Pharmacy. Scott was nominated by staff in another program.

“A Highlight Reel: 1. When Covid-19 was announced her personally made 14 gallons of hand sanitizer. Character isn’t found in job descriptions. 2. In our logistics and supplies subgroup he always stays on top of current news and is volunteering to help. 3. Tracking and controlling overtime in Pharmacy - 2017 - $13,000, 2018 - $1,500, 2019 - $200. In 2 years he saved $24,300! 4> Revenue expansion - 2017: $4.3 mil 2018: $4.9 mil 2019: $5.3 mil. Journey!”

Congratulations Scott! Thank you for your outstanding leadership.

Congratulations to Chris Bleck, Human Resources who was also nominated for this award.

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2nd Quarter 2020 Recipients

Outstanding Team Partnership Award

Community Treatment, ACT Team

Congratulations to the Community Treatment ACT Team, recipient of NCHC’s Outstanding Team Partnership Award. The ACT team meets daily and goes above and beyond each day to ensure that they meet the daily needs of our most intensive Community Treatment clients and that they remain safe in the community. The ACT Team works daily with nearly all departments throughout NCHC and have developed strong partnerships within our community and at NCHC.

“Regardless of illness, personal/medical leave, vacations or scheduling conflicts, the team is able to meet the needs of our consumers our clients do not have the supports of healthy friends and family or are too ill to accept support. It never fails to impress me that regardless of overwhelming barriers faced by our clients, as a team, the ACT Team all pitch in and cover the needs of our clients.” "After 15 years of case management in multiple different counties, I have never experienced the teamwork and client impact that the ACT team provides daily.”

Outstanding Service Excellence Award

Carrie Salyers, HIM

Congratulations to Carrie Salyers, recipient of the NCHC’s Outstanding Service Excellence Award. Carrie was nominated by staff from a different department that recognized her commitment to teamwork and quality. Carrie has been working on a project that not only helps physicians and staff with coding, making their day to day work easier, its helps NCHC get reimbursed correctly and patients billed correctly. She is concerned not just for the work in her program, but how it impacts others ability and accuracy to do their own.

“Carrie has worked to make this tool comprehensive, practical and scalable for growth in the future. She communicates well with those she meets with, trying to find the right solution to making coding easier for those who use it and for those who are not experts in the field. It's been a pleasure to work with her and have her on the NCHC team!”

Outstanding Person-Centered Service Award

June Ross, Residential

Congratulations to June Ross of Residential Services, recipient of the NCHC’s Outstanding Person-Centered Service Award. Nominated by a member of her team who feels June exceeds her expectations every day.

“Even with children at home and another job, she is always flexible with her schedule and picks up many open shifts. She works with integrity and I can always count on her to make positive choices in the best interest of our clients. She treats everyone is if they are a part of her extended family and everyone looks forward to work- ing with her. June inspires me to bring 110% of myself to work and not only that, but to do it with a smile and sincere joy in my heart. Without dedicated staff like June, our group homes would not be able to run like they do. She is truly an essential part of our team and I’m so proud to have her.”

Outstanding Leadership Award

Cherie Mattson, Housekeeping

The Outstanding Leadership Award recognizes a director, manager or supervisor who inspires, influences and conducts themselves in a profes- sional manner, acting as a role model for others to follow in the workplace and our community. Congratulations to Cherie Mattson of Housekeeping. Cherie was nominated twice this quarter by staff in different programs. Staff are inspired by her authentic and humble leadership.

“The first thing I learned about Cherie was how deep her relationships go with her employees. She knows their stories and listens to their ups and downs. She takes time to explain new things, new training and new events that her employees need to know about. She is always there without a complaint or hesitation to help cover an employee who needs it. Cherie has taught me a lot about leadership. Its doesn’t have to be loud or attention getting or really anything fancy – just authentic and consistent.”

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1st Quarter 2020 Recipients

Outstanding Team Partnership Award

Mount View Care Center Life Enrichment Team

Congratulations to Mount View Care Center Life Enrichment Team, recipient of NCHC’s Outstanding Team Partnership Award. The Life Enrichment Team makes significant contributions to advance the position and reputation of MVCC and NCHC by their efforts to serve our residents. Nominated by a Pharmacy employee, the team was recognized for their efforts to create the best experience for our residents. “This team constantly goes above and beyond for our residents on a daily basis. There is always something fun for residents to do and it’s because of this team.”

Outstanding Service Excellence Award

Renee Erickson, Employee Health

Congratulations to Renee Erickson of Employee Health, recipient of the NCHC’s Outstanding Service Excellence Award. She consistently achieves exemplary performance within her program and excels at supporting the programs and services of NCHC. Nominated by a Switchboard employee, Renee was recognized for her ability to serve so many programs and employees every single day. “Not only does she address my personal health concerns, she will do just about anything that she can to help someone, always with a smile on her face. She also meets with all our new employees.”

Outstanding Person-Centered Service Award

Gina Laszewski, Residential Care Coordinator

Congratulations to Gina Laszewski of Residential Services, recipient of the NCHC’s Outstanding Person-Centered Service Award. Nominated by a Residential colleague, Gina exceeds standards and works effectively to ensure the optimal patient experience and uncompromising Person-Centered Service. Gina was recognized for her ability to work with challenging clients to help get them services they would benefit from so they can continue to receive services and remain in their own apartment. She continues to take the time to listen and care for those we serve, as anyone would want to be taken care of. Gina is willing to learn and grow and isn’t afraid to ask questions. “Gina continues to provide compassion to all those we serve, and even to those we do not serve.”

Outstanding Leadership Award

Jennifer Peaslee, Quality & Clinical Transformation Director & Corporate Compliance Officer

The Outstanding Leadership Award recognizes a director, manager or supervisor who inspires, influences and conducts themselves in a professional manner, acting as a role model for others to follow in the workplace and our community. Recipient selected by Executive Team and presented quarterly at the Management Meeting. Congratulations to Jennifer Peaslee, Quality & Clinical Transformation Director and Corporate Compliance Officer. Jennifer was nominated for her ability as a leader to push others to always be better. Through her research, analysis, and follow-through, her loyal commitment to NCHC and her perseverance through situations influences others to keep trying. She handles each case with a mindset to improve our processes, collaboration of care and ultimately make patients’ lives better.