Outpatient TeleHealth

young woman on cell phone

Mental Health & Substance Abuse Services

Important Changes to Your Care Due to COVID-19

North Central Health Care is committed to protecting the health and safety of all those we serve throughout Marathon, Lincoln and Langlade counties. As part of our Covid-19 precautions, we have implemented the important changes in our Outpatient service delivery to accomplish two very important things: protect you and our staff from illness AND continue to provide the best in mental health and substance abuse services to our community.

Outpatient Services is currently:

  • Suspending Group Services

  • Providing Mental Health and Substance Abuse Counseling Services and Psychiatry Services through TeleHealth (Phone)

Will I Continue to Receive Services?

Yes. The Centers for Disease Control and Prevention has recommended specific ways in which we can prevent the spread of illness. Effective March 23, 2020, you have 2 options to continue to receive services:

  1. RECOMMENDED OPTION We strongly encourage you to remain at homefor your scheduled appointment and your provider will contact youat a preferred number for your appointment.
  2. ONLY IF ABSOLUTELY NECESSARY* Arrive at NCHC Outpatient Services for your scheduled appointment and you will be connected via phone to your provider
    *This would include appointments for new patients, injection treatments and those who do not have telephone access or have limited access to a telephone.

Frequently Asked Questions

How will I connect with my therapist or counselor?

  • If you come to a NCHC office, you will be walked to a room and a staff member will assist you with connecting with your provider.

  • If you choose another location for your service, your provider will contact you at your preferred phone number.

What happens if I miss the call?

  • Your provider will attempt to contact you 3 times within 15 minutes of your scheduled appointment time.

What do I do if I don’t receive a phone call at my scheduled appointment time?

  • Please contact Outpatient Services at

Wausau Campus: 715.848.4356
Merrill Center: 715.536.9482
Tomahawk Office: 715.453.5381
Antigo Center: 715.627.6694

What do I do if I get disconnected during the call?

  • If you are disconnected, your provider will initiate a return call to you.

What number will my provider be calling from?

  • The caller ID on your phone may display a blocked number due to the system we are calling from or a NCHC phone number. Please accept the call during your scheduled appointment time.

What if I don’t have a phone or enough minutes on my phone plan?

  • You have the option to go to a NCHC office location and we will provide a phone so you can continue to receive services.

How will future appointments be scheduled?

  • At the end of your session, your provider will schedule a follow-up appointment.

  • You will continue to receive reminder calls for scheduled appointments.

Will my insurance cover services provided by NCHC TeleHealth?

  • Insurance companies are adjusting their coverage to allow TeleHealth services during this public health emergency. Insurance companies have varied lengths for how long they will be covering TeleHealth services based upon CDC recommendations and may choose to extend TeleHealth coverage as necessary. Contact your insurance company to inquire about the current length of TeleHealth coverage.

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