Outpatient TeleHealth

young woman on cell phone

Access to Mental Health & Substance Abuse Services

Using TeleHealth and Remote Appointment Access

North Central Health Care is committed to protecting the health and safety of all those we serve throughout Marathon, Lincoln and Langlade counties. As part of our Covid-19 precautions implemented in 2020, Outpatient Service delivery increased access to services by expanding our TeleHealth offerings in Outpatient. This allowed us to accomplish two very important things: protect you and our staff from illness AND continue to provide the best in mental health and substance abuse services to our community utilizing technology.

Outpatient Services is currently:

  • Providing Mental Health and Substance Abuse Counseling Services through TeleHealth

  • Providing Outpatient Psychiatry Services through TeleHealth

Frequently Asked Questions

There are 2 ways in which you may utilize TeleHealth services: from our office with a provider that is remote, or from your home with a provider that is in one of our NCHC offices.

How will I connect with my therapist or counselor?

  • If you come to a NCHC office, you will be walked to a room and a staff member will assist you with connecting with your provider.

  • If you choose another location for your service, your provider will contact you at your preferred phone number.

What happens if I miss the call?

  • Your provider will attempt to contact you 3 times within 15 minutes of your scheduled appointment time.

What do I do if I don’t receive a phone call at my scheduled appointment time?

  • Please contact Outpatient Services at

Wausau Campus: 715.848.4356
Merrill Center: 715.536.9482
Antigo Center: 715.627.6694

What do I do if I get disconnected during the call?

  • If you are disconnected, your provider will initiate a return call to you.

What number will my provider be calling from?

  • The caller ID on your phone may display a blocked number due to the system we are calling from or a NCHC phone number. Please accept the call during your scheduled appointment time.

What if I don’t have a phone or enough minutes on my phone plan?

  • You have the option to go to a NCHC office location and we will provide a phone so you can continue to receive services.

How will future appointments be scheduled?

  • At the end of your session, your provider will schedule a follow-up appointment.

  • You will continue to receive reminder calls for scheduled appointments.

Will my insurance cover services provided by NCHC TeleHealth?

  • Insurance companies are adjusting their coverage to allow TeleHealth services during the current Covid-19 public health emergency. Insurance companies have varied lengths for how long they will be covering TeleHealth services based upon CDC recommendations and may choose to extend TeleHealth coverage as necessary. Contact your insurance company to inquire about the current length of TeleHealth coverage.

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